Professional Services Engineer

🔥 2 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👷🏻‍♀️ Engineer

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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NICE

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1991

☁️ SaaS

🤖 Artificial Intelligence

📡 Telecommunications

SaaS • Artificial Intelligence • Telecommunications

NICE is a leading provider of AI-powered customer service automation solutions, transforming contact centers into world-class customer experience centers. Their CXone Mpower platform offers end-to-end automation of customer service workflows, integrating human and AI agents to deliver efficient and personalized customer interactions. NICE's offerings include AI for customer experience, digital and self-service solutions, workforce engagement and management, and complete cloud-based contact center platforms. They are recognized as a leader in the Contact Center as a Service (CCaaS) industry, providing tools for increased operational efficiency, employee engagement, and enhanced customer satisfaction.

📋 Description

• Serve as the primary technical resource for customer installations and implementations • Install and configure NICE software, hardware, servers, and virtualization platforms • Integrate NICE solutions with customer networks, PBX, CTI, and telephony environments • Troubleshoot hardware, software, networking, database, and telephony issues • Complete Installation Test Procedures and ensure systems are production-ready • Manage customer communication, expectations, and technical escalations • Partner with Project Managers, Support, and other technical teams throughout implementations • Complete site documentation, as-builts, testing, and knowledge transfer • Provide basic technical training to customer teams • Document lessons learned and contribute to the internal knowledge base • Provide remote customer support between onsite deployments

🎯 Requirements

• 3+ years of relevant implementation or field engineering experience • Experience working directly at customer sites as a vendor, consultant, or implementation engineer • Experience with telephony, hardware, networking, and databases • Strong Microsoft Windows Server and SQL Server knowledge • Strong networking, routing, and firewall knowledge • Experience with SIP, VoIP, SIPREC, CTI/CDR, and telephony systems • Experience with PowerShell, Wireshark, IIS, Active Directory, and troubleshooting tools • Hands-on hardware and server experience • Strong analytical, troubleshooting, communication, and customer service skills • Frequent domestic travel, overnight stays, short-notice travel, and work outside standard business hours when required • Public Safety experience strongly preferred • Security+, Microsoft, networking, Cisco, or related certifications are a plus

🏖️ Benefits

• Approximately 90% travel required, including overnight stays and short-notice travel • Exposure to AI, cloud, and digital technologies through work with NICE solutions • Equal opportunity employment