IVS Sales Support Specialist

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❄️ Minnesota, Pennsylvania – Remote

❄️ Minnesota – Remote 🔔 Pennsylvania – Remote

💵 $55.2k - $69k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

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Nilfisk

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏭 Manufacturing

🤝 B2B

Manufacturing • B2B

Nilfisk is a leading global provider of professional cleaning products and services, specializing in commercial and industrial floor cleaning equipment, maintenance equipment, and autonomous cleaning solutions. Founded in 1906 by Danish engineer P. A. Fisker, Nilfisk’s product offerings also include consumer goods such as vacuum cleaners and high-pressure washers. With over 4,700 employees and operations in more than 100 countries, the company generated 1,033. 6 million EUR in revenue in 2023, with a significant portion of its sales geared towards professional users.

📋 Description

• Support the outside sales team with daily job execution and sales-process matters • Support sales development and improve customer experience through efficient workflows from customer acquisition through post-sale support • Assist IVS Sales Specialists with strategic planning, lead generation and qualification, and day-to-day sales administration • Execute inside sales campaigns targeting industries and initiatives determined by Sales Management • Work with Regional Sales Managers and Dealer Partners to penetrate target accounts • Develop two-week call plans and ensure required daily calls are met • Develop cold-call target lists, complete cold calls, and pass qualified leads to IVS Specialists and Dealers • Follow up on marketing-generated leads and open opportunities • Record customer notes and next steps in SFDC • Conduct three-, six-, and twelve-month post-sale follow-up • Schedule 40 Point Checks on IVS Specialists’ calendars • Update customer records and sales opportunities in CRM • Generate customer quotes in SFDC • Convert Project Surveys into SFDC opportunities and quotes • Facilitate new account setup and complete missing PO forms • Review performance reporting and address customer challenges • Provide account contact support for the IVS Regional Sales Managers’ territory • Check inventory status for open opportunities and expected purchase orders • Provide order tracking to customers • Provide basic troubleshooting and triage repairs, involving Customer Service or TSR as needed

🎯 Requirements

• Bachelor's or Associate degree preferred • Proficiency in Microsoft Office, including Outlook and Excel, highly preferred • Proficiency in SFDC or similar CRM systems highly preferred • Proficiency in ERP systems such as SAP highly preferred • Capability to learn new software and systems quickly • Professional written and oral communication skills • Strong strategic planning skills • Ability to multitask • Self-starter and highly motivated • Problem-solving ability • Team player able to interact with all functional areas and organizational levels • Customer-first attitude • Open to feedback and coaching

🏖️ Benefits

• Health, Dental, Vision insurance • Basic and Supplemental Life Insurance • Critical Illness and Accident Insurance • Flexible Spending Accounts • Health Savings Account with Company Contribution • 401K with Company Match • Long and Short Term Disability • Employee Assistance Program • Legal Plan • Parental Leave • Paid Vacation and Sick Time • Paid Volunteer Day • Tuition Reimbursement • Wellness Reimbursement • Scholarship opportunities • Competitive total compensation package