L2 Support Engineer – Japanese Speaking

🔥 23 hours ago

🏄 California, Florida, +2 more states – Remote

🏄 California – Remote 🐊 Florida – Remote 🤠 Texas – Remote ☕ Washington – Remote

💵 $75k - $85k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

📞 Support Engineer

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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NinjaOne

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

☁️ SaaS

🔒 Cybersecurity

🤝 B2B

SaaS • Cybersecurity • B2B

NinjaOne is an automated, cloud-native endpoint management platform that provides remote monitoring and management (RMM), patch management, mobile device management (MDM), backup, remote access, and unified reporting for MSPs and IT departments. The SaaS product uses a single lightweight agent and centralized console to manage Windows, macOS, Linux, servers, VMs, and mobile devices, and includes security-focused features (autonomous patching, encrypted backups, FedRAMP and SOC compliance) and integrations and APIs to streamline IT operations and automate workflows.

📋 Description

• Review support tickets and assess Level 1 troubleshooting work • Prioritize troubleshooting and manage time effectively • Verify policy, organization, device configuration, and integration settings • Reproduce issues and gather supporting data, logs, and screenshots • Collect information for bug escalations • Investigate issues such as scheduled actions, patch failures, and remote connection failures • Identify solutions or workarounds for existing issues and communicate them to customers • Escalate unresolved bugs and investigations to Level 3 • Provide prompt and accurate follow-up on tickets and support calls • Collaborate with Engineering, Customer Success, QA, Product Management, and other internal departments • Create and deliver product or technology training for internal and external partner teams • Share issue resolutions and workarounds, including creating knowledge base articles • Perform other duties as needed

🎯 Requirements

• Associate’s degree in Computer Science and/or equivalent work experience • Fluent in Japanese and English • At least 2 years’ experience in a customer service/support related position • Proficient in Windows, including Windows registry and services • Fluent in Windows troubleshooting • Working knowledge of macOS • General understanding of Linux distributions is a plus • Fluency in Mac troubleshooting is a plus • Linux troubleshooting experience desired • Previous experience with Zendesk is a plus • Excellent oral and verbal communication skills • Ability to prioritize based on customer impact • Adaptability to new technologies and processes • Strong interpersonal skills for working in a team-oriented environment • Understanding of any virtualization platform • Basic networking knowledge • Previous RMM software experience helpful but not required • Must be able to work Sunday–Thursday, 6pm CT–3am CT • Must work rotating weekend on-call duties approximately every 2 months • Position is not eligible for visa sponsorship

🏖️ Benefits

• Full-time work that is hybrid remote • Medical insurance • Dental insurance • Vision insurance • 401(k) plan • Life insurance coverage • Unlimited PTO • Opportunities for growth and advancement

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