Director of Case Management Operations

🔥 0 minutes ago

🐊 Florida, Michigan – Remote

🐊 Florida – Remote 🚗 Michigan – Remote

⏰ Full Time

🔴 Lead

⚙️ Operations

👻 Ghost score 14%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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NIVA Health

WebsiteLinkedInAll Job Openings

51 - 200 employees

💼 Consulting

🛡️ Insurance

⚕️ Healthcare Insurance

Consulting • Insurance • Healthcare Insurance

NIVA Health is a healthcare provider focused on natural pain relief and renewal through cutting-edge therapies. They specialize in a variety of treatments, including IV Vitamin Therapy, wound care, and solutions for conditions such as erectile dysfunction, joint pain, and neuropathy. With multiple locations, they aim to help patients avoid unnecessary surgeries and medications while promoting overall wellness and vitality.

📋 Description

• Lead, coach, and develop Wellness Case Managers across every NIVA Health clinic • Own the patient engagement lifecycle from first inquiry through ongoing programme participation and retention • Drive initiatives that improve conversion, retention, and satisfaction • Build and manage departmental KPIs • Analyze performance and engagement data and turn trends into action • Develop and maintain SOPs, workflows, and best practices • Serve as the primary escalation point for complex patient engagement or workflow issues • Resolve root causes of operational problems • Partner with Medical Office Directors, Providers, Scheduling Teams, and Executive Leadership • Support new clinic launches, workflow standardization, and training • Prepare and present structured performance reporting to leadership • Build a culture of ownership, collaboration, and continuous improvement across a remote team

🎯 Requirements

• 5+ years of experience in healthcare operations, patient engagement, case management leadership, customer success leadership, or a related operational leadership role • 2+ years of direct people management experience in a remote setting • Bachelor's degree in Healthcare Administration, Business Administration, Operations Management, or a related field preferred • Strong understanding of KPI management, workflow optimization, and operational reporting • Proven ability to lead cross-functional initiatives and drive measurable operational improvement • Exceptional leadership, coaching, and communication skills • Ability to build strong relationships across geographically dispersed teams • Willingness and ability to travel occasionally to clinic locations as business needs require • Experience leading remote teams • Experience within concierge medicine, wellness, healthcare services, patient coordination, or hospitality-driven healthcare environments • Hands-on experience with CRM systems, EMRs, scheduling platforms, and operational tracking tools • Track record of building scalable workflows and process improvements from the ground up • High emotional intelligence and coaching instincts • Detail-oriented, documentation-first approach

🏖️ Benefits

• Help shape what patient-centered wellness care looks like as NIVA Health grows • Join a mission-driven organization scaling quickly across new markets • Direct visibility to Executive Leadership • Opportunities for continued professional growth and leadership advancement • Work alongside providers and clinic teams invested in patient outcomes