Clinical Support Manager

🕒 October 19

🇺🇸 United States – Remote

💵 $105k - $130k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Nihon Kohden America

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1979

🏥 Healthcare

💼 Consulting

🏭 Manufacturing

Healthcare • Consulting • Manufacturing

Nihon Kohden America is a leading provider of medical technologies and clinical IT solutions, dedicated to improving patient care through innovative products and services. The company focuses on enhancing hospital operations, resource allocation, and clinical data integration, offering a range of solutions that support various care specialties and areas. By leveraging advanced technologies like the Life Scope® monitors, Nihon Kohden empowers healthcare providers to deliver better, more efficient care.

📋 Description

• Manage post-implementation clinical support for all Patient Monitoring projects • Build and maintain customer relationships to promote long-term clinical success and user confidence • Manage Clinical Account Managers, Clinical Support Specialists, and Clinical Optimization Specialists • Collaborate with technical service, clinical support, sales, and implementation teams • Document and analyze data to support customer interactions and follow-up actions • Conduct follow-up visits, workflow assessments, and optimization reviews • Respond to customer inquiries and resolve or escalate clinical and product concerns • Support go-live activities, product upgrades, software enhancements, and system expansions • Provide internal feedback on customer experience, product performance, and improvement opportunities • Escalate product complaints, adverse events, and patient safety concerns through quality and regulatory channels • Adhere to company policies, procedures, and business ethics codes

🎯 Requirements

• Bachelor’s degree in nursing • Valid unrestricted nursing license within the United States • Valid driver’s license and good driving record • 3+ years of experience in critical care • Well-rounded critical care experience with knowledge of hemodynamics • Ability to troubleshoot complex critical nursing issues • EKG rhythm interpretation • Excellent verbal and written communication skills • Customer service skills • Ability to write reports and business correspondence • Ability to present complex information effectively to customers and employees • Effective use of technology to present complex information • Working knowledge of Windows PCs • Proficiency in Microsoft Outlook • Proficiency in Word, Excel, and PowerPoint • Flexibility with changing schedules and work environments • Strong organization and attention to detail • Ability to work independently and collaboratively • Ability to work remotely with self-motivation • Ability to communicate verbally and in writing and understand instructions in English • Ability to obtain required vendor credentialing and provide proof of vaccinations and related personal medical information for customer-site access • Ability to perform the stated physical requirements, including lifting and carrying up to 25 pounds and remaining on feet for up to 14 hours per day • Ability to travel approximately 80%

🏖️ Benefits

• Typical vendor credentialing expenses will be paid/reimbursed by the Company • Access to company Perks & Benefits program

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