Technical Support Engineer

🔥 2 minutes ago

🏄 California – Remote

🏄 California – Remote

💵 $24 - $36 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

📞 Support Engineer

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Nihon Kohden America

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1979

🏥 Healthcare

💼 Consulting

🏭 Manufacturing

Healthcare • Consulting • Manufacturing

Nihon Kohden America is a leading provider of medical technologies and clinical IT solutions, dedicated to improving patient care through innovative products and services. The company focuses on enhancing hospital operations, resource allocation, and clinical data integration, offering a range of solutions that support various care specialties and areas. By leveraging advanced technologies like the Life Scope® monitors, Nihon Kohden empowers healthcare providers to deliver better, more efficient care.

📋 Description

• Provide remote technical support for patient monitoring systems, ventilators, neurology devices, and related products • Resolve routine through moderately complex tickets and escalate challenging issues appropriately • Serve as the primary technical contact for biomedical engineers, healthcare technicians, physicians, and IT professionals • Diagnose and resolve hardware, software, configuration, and network connectivity issues • Assist customers with system configuration, software updates, and interoperability issues • Troubleshoot Windows-based applications and proprietary embedded operating systems used in medical devices • Represent customer needs to quality, product engineering, and marketing teams • Partner with sales representatives to strengthen customer relationships • Communicate proactively regarding customer inquiries, service requests, and escalations • Adhere to company policies, procedures, and business ethics codes

🎯 Requirements

• Bachelor’s degree in Biomedical Engineering, Computer Science, Biological Sciences, Information Technology or related discipline; relevant education and experience accepted in lieu of degree • 2+ years of experience in customer service-related roles • Strong knowledge of Microsoft Windows operating systems • Must be able to communicate verbally and in writing, and to receive and understand verbal and written instructions in English • Able to work effectively both independently and in a collaborative team environment • Relevant certifications such as CBET, R. EEG T., or CompTIA A+, or equivalent knowledge preferred • Technical support experience preferred • Experience using or supporting biomedical equipment, medical devices, or complex technical systems preferred • Experience working in hospital IT environments preferred • Understanding of Active Directory, TCP/IP, VLANs, group policies, and network storage • Availability for a 24x7x365 support environment and occasional night, weekend, and holiday work

🏖️ Benefits

• Full-time schedule • Remote technical support work • Occasional night shift support and weekend on-call support rotation • Holiday, weekend, and evening work hours may be required • Approximately 10% travel • Reasonable accommodation may be requested • Equal employment opportunity and anti-discrimination protections

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