Patient Access Specialist

🔥 0 minutes ago

🌽 Illinois – Remote

🌽 Illinois – Remote

💵 $18 - $27 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

🚫👨‍🎓 No degree required

👻 Ghost score 0%

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Northwestern Medicine

WebsiteLinkedInAll Job Openings

10,000+ employees

🏥 Healthcare

⚕️ Healthcare Insurance

💊 Pharmaceuticals

💰 $25M Grant on 2018-06

Healthcare • Healthcare Insurance • Pharmaceuticals

Northwestern Medicine is a renowned healthcare provider offering a wide range of medical services, including COVID-19 and flu vaccinations, cutting-edge treatments, and pioneering surgical procedures. The organization is deeply involved in clinical research, contributing to significant medical advancements such as exploring the causes of diseases like lupus and breakthroughs in cancer treatment. With a robust network of hospitals and specialized care centers, Northwestern Medicine is dedicated to patient wellness, community impact, and medical education. They emphasize accessibility, patient safety, and convenience through services like telehealth, financial assistance, and multilingual support. Whether it's immediate care, advanced procedures, or multidisciplinary care for complex conditions, Northwestern Medicine is committed to leading the way in healthcare innovation and patient-centered care.

📋 Description

• Practice the Patients First philosophy and provide high standards of customer service • Respond to patient questions and concerns, escalating extraordinary issues to the Team Lead or Operations Coordinator • Maintain patient confidentiality under HIPAA regulations • Identify and collect patient demographic information • Schedule and direct patients through Northwestern Medicine systems • Contact patients to schedule appointments • Perform medical necessity checks and communicate options when appointments fail • Inform patients about issues securing financial accounts • Complete out-of-pocket estimates • Provide training and education as needed • Manage schedules and complete tasks on time • Cross-train across departments to ensure coverage • Participate in quality assurance reviews and quality improvement activities • Resolve service breakdowns using service recovery skills • Communicate referral, consultation, insurance, and authorization information • Verify or print patient orders using online retrieval systems • Verify insurance eligibility and benefit levels using online tools or phone • Document handoff instructions and notes in Epic • Run real-time eligibility checks and follow out-of-network policies • Send accurate Epic messages and telephone encounters • Prevent visit issues by double-checking tests, preparations, scheduling conflicts, time, location, and order documentation • Maintain complete and accurate registration data and prevent duplicate records • Analyze account activity and initiate resolutions • Suggest process improvements and monitor registration, scheduling, and insurance verification quality standards • Serve as a training resource for new staff and workflow resource for coworkers • Perform other duties assigned by the manager

🎯 Requirements

• High School diploma or equivalent • 2-3 years customer service or medical office experience • Excellent interpersonal, verbal, and written communication skills • Proficiency in computer data-entry/typing • Ability to read, write, and communicate effectively in English • Basic computer skills • Ability to type 40 wpm • Ability to multi-task • Customer service orientation • Excellent organizational, time management, analytical, and problem solving skills • Healthcare finance and/or healthcare insurance experience preferred • Knowledge and experience in a healthcare setting, especially patient scheduling and/or registration, preferred • Additional education preferred • Additional language skills preferred • Must complete a criminal-history background check if offered the position

🏖️ Benefits

• Tuition reimbursement • Loan forgiveness • 401(k) matching • Lifecycle benefits • Competitive benefits supporting physical, emotional, and financial well-being • Protection for unexpected life events • Potential sign-on bonus (where offered; eligibility restrictions apply)