Technical Analyst, CMDB – ITSM

🔥 14 hours ago

🌽 Illinois – Remote

🌽 Illinois – Remote

💵 $39 - $51 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

👻 Ghost score 0%

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Northwestern Medicine

WebsiteLinkedInAll Job Openings

10,000+ employees

🏥 Healthcare

⚕️ Healthcare Insurance

💊 Pharmaceuticals

💰 $25M Grant on 2018-06

Healthcare • Healthcare Insurance • Pharmaceuticals

Northwestern Medicine is a renowned healthcare provider offering a wide range of medical services, including COVID-19 and flu vaccinations, cutting-edge treatments, and pioneering surgical procedures. The organization is deeply involved in clinical research, contributing to significant medical advancements such as exploring the causes of diseases like lupus and breakthroughs in cancer treatment. With a robust network of hospitals and specialized care centers, Northwestern Medicine is dedicated to patient wellness, community impact, and medical education. They emphasize accessibility, patient safety, and convenience through services like telehealth, financial assistance, and multilingual support. Whether it's immediate care, advanced procedures, or multidisciplinary care for complex conditions, Northwestern Medicine is committed to leading the way in healthcare innovation and patient-centered care.

📋 Description

• Support end-to-end ITSM processes and standards across the service lifecycle • Maintain operational stability and continuity of ITSM services in primary and backup capacities • Facilitate ITSM governance and execution through operational coordination, reviews, data maintenance, and lifecycle support • Drive ITSM process maturity through data-driven insights, automation opportunities, and optimized ServiceNow solutions • Develop competence for assigned services and systems and understand their integration • Provide guidance and support for computing platforms and systems integration • Integrate end-user requests with software functionality • Analyze and recommend system performance and capacity improvements • Coordinate problem determination and resolution with vendors and manufacturers • Respond to customer needs and follow issues through closure • Support technical teams and customers with project and support activities • Participate in project planning, design, development, testing, and implementation of application software • Analyze business requirements, recommend system changes, write technical specifications, and implement systems and changes • Provide support for NMHC best-practice standards • Mentor Associate Analysts and other application team members • Contribute to the IS Knowledge Repository • Participate in on-call support to ensure system availability and performance

🎯 Requirements

• 3+ years technical experience • Excellent verbal and written communications skills • Bachelor’s degree in a related field preferred, or equivalent experience • 3+ years of experience in the core discipline in the healthcare industry preferred • Ability to support ITSM processes and standards across the service lifecycle • Ability to participate in on-call support • Compliance with organizational policies, procedures, regulatory, and accreditation standards • Authorization and disclosure form required for background check if offered employment

🏖️ Benefits

• Tuition reimbursement • Loan forgiveness • 401(k) matching • Lifecycle benefits • Benefits supporting physical, emotional, and financial well-being • Protection for unexpected life events • Equal opportunity employment • Background check process following local, state, and federal laws