Associate Technical Support Analyst – Drive Service

🔥 14 hours ago

🏈 Ohio – Remote

🏈 Ohio – Remote

💵 $26 - $30 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

📞 Support Engineer

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

CDK Global

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1972

💼 Consulting

🛡️ Insurance

📦 Logistics

Consulting • Insurance • Logistics

CDK Global is a leading provider of dealership software solutions serving nearly 15,000 dealer locations across the globe. The company empowers automotive and heavy truck dealers with advanced tools and technology to enhance both sales and service operations. With over 50 years of experience, CDK Global offers a comprehensive suite of products including Dealer Management Systems, Customer Relationship Management software, Digital Retail solutions, and Finance & Insurance tools. The company focuses on creating seamless and integrated solutions to improve trust, streamline operations, and boost profits for its clients in the automotive and heavy truck sectors. CDK Global also emphasizes the utilization of artificial intelligence to transform the automotive retail experience by offering insights and intelligence through its unified solution portal.

📋 Description

• Provides primary support to customers encountering problems using CDK products and solutions • Responds to customer product inquiries via telephone, email, or chat • Facilitates inquiries through systems to provide answers to common questions and problems • Resolves customer concerns involving installation, operation, maintenance, product application, or compatibility • Documents customer information and recurring technical issues • Receives inbound inquiries via phone, web chat, email, and online ticket • Creates case logs, records information, establishes resolution time, follows up on issues, and escalates complex issues • Assesses issues and establishes a course of action for timely resolution • Troubleshoots malfunctioning software applications and recommends corrective action • Directs and guides clients through resolution of technical issues • Submits requests for product changes and custom programming updates • Applies CDK case resolution processes, policies, and escalation methodology • Attends required training and stays current on internal processes and industry developments • Provides customer service and remote support services • Works in a team environment and assists team members • Provides ad hoc support and other assigned duties • Works in an environment with competing priorities

🎯 Requirements

• Associates/Bachelors strongly preferred • Proficient PC skills, specifically in Windows and IOS environments • Knowledge and familiarity with mobile devices (Smartphones/iPads) • Ability to document, track and monitor a problem/issue to a timely resolution • Problem solving ability • Strong negotiation skill • Strong verbal and written communication skills • Ability to prioritize duties • 1 year of PC desktop support or technical support experience with client contact • Knowledge of Microsoft O/S and PC hardware, Microsoft Printing, Active X controls, and mobile devices (Smartphones/iPads) • Experience using a ticketing system such as Clarify, Remedy, or Footprints • Knowledge of Unix / Linux / SQL • PC certifications (A+, MCDST or MCST) • Automotive industry experience • Bilingual French or Spanish • Legally authorized to work in the United States without the need for current or future employment-based visa sponsorship

🏖️ Benefits

• Annual performance bonus • Medical benefits • Dental benefits • Vision benefits • Paid Time Off (PTO) • 401K Matching Program • Tuition Reimbursement • Reasonable accommodations for employees with disabilities