Customer Support Developer, Databases

Job not on LinkedIn

🔥 19 minutes ago

🇺🇸 United States – Remote

💵 $99k - $115k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

📞 Support Engineer

🚫👨‍🎓 No degree required

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Airbyte

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2020

☁️ SaaS

🤝 B2B

🤖 Artificial Intelligence

💰 $150M Series B - Airbyte on 2021-12

SaaS • B2B • Artificial Intelligence

Airbyte is an open-source data integration platform that provides ETL/ELT, data replication, and connector infrastructure for moving and activating data across databases, warehouses, lakes, and applications. It offers both a developer-friendly open-source core and commercial SaaS/enterprise offerings with connectors, an Agent Engine to power AI agents and real-time workflows, and features for security, governance, and high-throughput pipeline management. Airbyte is used by data teams to build, operate, and scale data pipelines and to feed analytics, BI, machine learning, and GenAI systems.

📋 Description

• Serve as the primary technical escalation point for database-related customer issues via email, ticketing systems, and video calls • Triage and prioritize incoming issues while meeting SLA targets and using AI tools • Investigate complex issues across relational databases, data warehouses, data lakes, and cloud object storage • Reproduce bugs by inspecting connector logs, query plans, replication slots, transaction logs, sync state, and destination table state • Support onboarding and troubleshooting for SSH tunnels, network configuration, database permissions, CDC setup, and warehouse/lake authentication • Help customers build and debug database integrations, including authentication, SSL/SSH, CDC, schema evolution, incremental cursors, and typed destination tables • Validate database version compatibility and maintain testing environments • Support customers using Snowflake, BigQuery, Redshift, S3, GCS, Azure Blob, Databricks, Iceberg, Postgres, MySQL, MSSQL, and ClickHouse • Troubleshoot replication behavior, cursor selection, refresh strategies, and sync-state recovery • Contribute to Airbyte's open-source database connectors and Java/Kotlin Bulk CDK • Review and test community contributions • Partner with Engineering, Product, Solutions Engineering, Sales Engineering, Sales, and Customer Success • Provide enterprise technical onboarding, CDC architecture reviews, schema modeling, and production-readiness assessments • Train and mentor Technical Support Engineers on database connector concepts • Create and maintain knowledge-base articles, troubleshooting guides, and connector documentation • Document debugging processes and performance-tuning runbooks • Identify AI-driven automation and process-improvement opportunities • Lead initiatives to address support gaps and own unique projects

🎯 Requirements

• 2+ years in software engineering, data engineering, technical support, DevOps, QA, or a similar role supporting developers or technical users • Fluency in SQL, with hands-on experience investigating query plans, isolation levels, and performance bottlenecks • Proficiency in Java or Kotlin; ability to read, write, and debug JVM-based connector code • Hands-on experience with relational databases, data warehouses, or data lakes, including CDC, schema evolution, and query optimization • Experience with JDBC and common database drivers • Comfort debugging connection, authentication, SSL, and SSH tunnel issues • Understanding of AWS, GCP, or Azure and data integration concepts, including ELT/ETL workflows • Strong troubleshooting instincts and clear communication with technical and non-technical stakeholders • High tolerance for ambiguity and a natural self-starter • Experience with PostgreSQL, MySQL, MSSQL, Oracle, MongoDB, Snowflake, BigQuery, Redshift, ClickHouse, or similar systems • Experience with data lakes and open table formats such as Iceberg and Delta Lake, and cloud object storage such as S3, GCS, and Azure Blob • Familiarity with Airbyte's Bulk CDK or contributions to open-source database connectors • Experience with Kubernetes or Docker and multi-tenant architectures • Background supporting developer-facing or embedded/platform products in a B2B SaaS context • Experience with CI/CD pipelines and GitHub-based open-source workflows • Experience with AI-assisted development tools and automated playbooks or runbooks

🏖️ Benefits

• Flexible PTO with a culture that encourages at least 25 days off annually • 12-16 weeks fully paid parental leave for all parents • Comprehensive medical, dental, and vision coverage for employees and dependents • 401(k) retirement plan • Professional development budget, conference sponsorship, and book reimbursement • Commuter benefits and monthly internet reimbursement • Breakfast and lunch in the San Francisco office • A collaborative, in-person culture focused on learning, growth, and impact • Equity