Client Success Manager

Job not on LinkedIn

🔥 0 minutes ago

❄️ Minnesota – Remote

❄️ Minnesota – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 10%

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NMDP

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1987

🏥 Healthcare

💼 Consulting

📦 Logistics

Healthcare • Consulting • Logistics

NMDP is a nonprofit organization (formerly Be The Match) that operates the national blood stem cell donor registry and coordinates cell therapy to treat blood cancers and other blood disorders. It recruits and registers donors, matches donors to patients, facilitates transplants, provides patient support and financial assistance, conducts and funds clinical research and trials, and leads advocacy and fundraising to expand access to life‑saving cell therapies.

📋 Description

• Serve as the primary point of contact for hem/onc practices after onboarding • Build and maintain long-term relationships with hematology/oncology practices and care teams • Lead proactive, data-informed engagement across a national portfolio of practices • Increase activation, adoption, and utilization of NMDP services • Coordinate with Medical Science Liaisons, Clinical Operations Partners, Marketing, Sales Enablement, and Patient & Provider Services • Identify and maximize high-value engagement opportunities and touchpoints with business leaders and sales strategists • Lead virtual and occasional in-person presentations for providers and care teams • Facilitate implementation discussions and help practices integrate NMDP services into workflows • Deliver a consistent, high-quality provider experience • Represent provider needs and feedback internally to inform program improvements and organizational strategy • Tailor outreach, support, and interventions to practice characteristics, geographic considerations, and patient population needs • Maintain accurate and timely documentation in Salesforce and other engagement platforms • Use engagement data, dashboards, and reporting tools to prioritize outreach, assess performance, and identify trends • Present actionable insights and recommendations to internal stakeholders • Support adoption of new processes, tools, and resources • Lead implementation of Pathways to Transplant initiatives within assigned accounts • Contribute to engagement-model development through process improvements, best practices, and scalable solutions

🎯 Requirements

• Bachelor’s degree and at least 6 years of experience in a healthcare-focused CSM or relationship management role • Deep understanding of healthcare systems, preferably within oncology, BMT, or cellular therapy settings • Proven track record of managing high-volume accounts and building strategic partnerships with healthcare professionals • Proficiency with CRM tools, including Salesforce • Proficiency with data visualization platforms, such as Looker • Willingness to learn and adopt supporting engagement tools • Relationship building, communication, and influencing skills across levels • Strong analytical skills and ability to translate data into action • Ability to navigate ambiguity and lead through change • Ability to balance day-to-day responsiveness with long-term strategic goals • Comfortable presenting to internal leaders and external providers • Flexible and responsive to customer needs and organizational priorities

🏖️ Benefits

• Medical benefits • Dental benefits • Vision benefits • Life insurance • Disability benefits • Accident, critical illness, and hospital benefits • Well-being benefits • Legal benefits • Identity theft benefits • Pet benefits • Retirement plan • Paid time off and holidays • Leave benefits • Incentive plans for eligible employees • Remote work arrangement