Manager, Case Management

Job not on LinkedIn

🔥 3 minutes ago

❄️ Minnesota – Remote

❄️ Minnesota – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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NMDP

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1987

🏥 Healthcare

💼 Consulting

📦 Logistics

Healthcare • Consulting • Logistics

NMDP is a nonprofit organization (formerly Be The Match) that operates the national blood stem cell donor registry and coordinates cell therapy to treat blood cancers and other blood disorders. It recruits and registers donors, matches donors to patients, facilitates transplants, provides patient support and financial assistance, conducts and funds clinical research and trials, and leads advocacy and fundraising to expand access to life‑saving cell therapies.

📋 Description

• Provide day-to-day leadership, patient case support, and operational direction for Case Management teams • Guide team performance against established standards • Monitor service quality and customer experience • Manage escalations and provide crisis management support, including after-hours support for On-Call Case Managers • Coach frontline staff on technical skills, customer needs, critical problem-solving, and quality performance • Identify team inefficiencies and support implementation of solutions • Support change management and help team members through the Change Cycle • Collaborate cross-functionally on project development and execution • Support team member growth and career development through coaching, feedback, goal-setting, and development opportunities • Manage direct-report performance through one-on-ones, feedback, documentation, and annual talent review participation • Provide daily operational guidance, prioritization support, and process expertise • Conduct quality reviews and address concerns through coaching and performance management • Oversee team productivity, quality, and work balance • Maintain standard operating procedures, quality assurance standards, and regulatory practices • Track team performance against department and organizational goals • Manage and educate team members during protocol deviations and adverse events • Support transplant center and hospital partner relationships by monitoring service experience and resolving operational issues • Perform other duties as assigned

🎯 Requirements

• Bachelor’s degree in a health-related field, or equivalent related experience and/or education may be substituted upon evaluation • 3–5 years of leadership experience • Minimum of 3 years’ experience leading a team in a donor center, hospital, blood center, or clinical setting • Five years’ experience in another relevant NMDP position may be substituted upon evaluation • Experience managing organizational operations, developing and managing business processes and procedures, or managing an organization’s work on behalf of a larger program • Knowledge of the NMDP network • Knowledge of Case Management processes, services, and job responsibilities across Case Management teams • Knowledge of healthcare industry standards and experience working with customers in a healthcare environment • Robust understanding of effective customer service principles and external customer relationship management • Knowledge of data privacy and confidentiality principles for handling medical information • Proficiency using multiple software applications, including Microsoft Office • Ability to lead and manage high-performing teams, with strong training, mentoring, and coaching skills • Ability to evaluate workflows, job functions, service trends, and frontline feedback • Ability to provide change management and leadership in a fast-paced environment • Ability to develop and maintain business relationships with internal and external partners • Ability to work cross-functionally to identify process and service improvements

🏖️ Benefits

• Medical benefits • Dental benefits • Vision benefits • Life insurance • Disability benefits • Accident/critical illness/hospital benefits • Well-being benefits • Legal benefits • Identity theft benefits • Pet benefits • Retirement plans • Paid time off and holidays • Leave benefits • Incentive plans • Remote work arrangement