Manager, Donor Engagement

Job not on LinkedIn

🔥 5 minutes ago

❄️ Minnesota – Remote

❄️ Minnesota – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

👻 Ghost score 10%

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NMDP

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1987

🏥 Healthcare

💼 Consulting

📦 Logistics

Healthcare • Consulting • Logistics

NMDP is a nonprofit organization (formerly Be The Match) that operates the national blood stem cell donor registry and coordinates cell therapy to treat blood cancers and other blood disorders. It recruits and registers donors, matches donors to patients, facilitates transplants, provides patient support and financial assistance, conducts and funds clinical research and trials, and leads advocacy and fundraising to expand access to life‑saving cell therapies.

📋 Description

• Lead and direct the Donor Engagement functional area and related business processes • Ensure donor engagement, education, and timely processing during initial donor-to-patient matching phases • Develop people, consistent processes, and partnerships to optimize donor availability and donor/transplant-center satisfaction • Set expectations, establish accountabilities, and coach staff to drive high performance • Contribute to Donor Operations strategic and operational development • Oversee Donor Engagement staff managing the Search function • Support quality, strategy, training, approved methodologies, customer feedback, and employee ideation • Provide regular call coaching and feedback to staff • Manage daily team operations, including call queue and team inbox coverage • Lead goal-achievement initiatives and support new business opportunities with internal partners • Develop, coach, mentor, motivate, and evaluate direct reports • Facilitate team and individual meetings and support staff through transitions • Mediate and resolve conflict and provide de-escalation management • Maintain quality and regulatory compliance, including manufacturing requirements • Analyze and improve donor processes and operational efficiency • Oversee competency assessments and support quality-focused training • Resolve operational, clinical, and technical donor-management issues • Write, review, or provide input on controlled documents, policies, and procedures • Maintain relationships with internal and external customers, vendors, and business partners • Serve on the Donor Operations management team and support senior leadership • Lead or participate in cross-functional teams and projects • Maintain knowledge of HLA and blood stem cell transplantation • Collaborate with IT and Donor Governance on multichannel processes, legacy enhancements, and new technology • Comply with NMDP procedures, standards, regulations, FDA guidance, OSHA guidelines, and applicable laws

🎯 Requirements

• Bachelor’s degree • Five years of leadership experience, including three or more years in a donor center, blood center, hospital, or clinical setting • Experience working with patients, donors, and/or volunteers • Knowledge of project management principles • Skill guiding and providing constructive feedback to professionals • Advanced oral and written communication skills • Public speaking or presentation skills • Excellent customer service skills • Team building, mentoring, leadership, and change management skills • Business management experience, including implementing quality systems, records management, and organizational efficiency • Intermediate computer skills, including Microsoft Word, Excel, and Internet use • Occasional overnight travel availability • Flexibility to work evenings, weekends, and some holidays outside core business hours • Valid driver’s license • Experience supporting employee engagement, department projects, and strategic investments

🏖️ Benefits

• Medical benefits • Dental benefits • Vision benefits • Life insurance • Disability benefits • Accident, critical illness, and hospital benefits • Well-being benefits • Legal benefits • Identity theft benefits • Pet benefits • Retirement plans • Paid time off and holidays • Leave benefits • Incentive plans for eligible employees