Manager, Member Recruitment

🔥 12 hours ago

🤠 Texas – Remote

🤠 Texas – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🎯 Recruiter

👻 Ghost score 10%

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NMDP

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1987

🏥 Healthcare

💼 Consulting

📦 Logistics

Healthcare • Consulting • Logistics

NMDP is a nonprofit organization (formerly Be The Match) that operates the national blood stem cell donor registry and coordinates cell therapy to treat blood cancers and other blood disorders. It recruits and registers donors, matches donors to patients, facilitates transplants, provides patient support and financial assistance, conducts and funds clinical research and trials, and leads advocacy and fundraising to expand access to life‑saving cell therapies.

📋 Description

• Lead the public-facing Account Manager and Member Recruitment Coordinator team in an assigned regional district • Enable Account Managers to achieve member recruitment objectives through lead generation and conversion, strategic partnerships, account retention initiatives, and sustainable year-over-year results • Guide day-to-day recruitment operations and event execution through Member Recruitment Coordinators • Work with Programs & Partnerships, Marketing, and Member Engagement & Experience • Position the NMDP mission for access across territories and account types and develop understanding of local regional markets • Lead regional initiatives that promote efficiency, superior service to external partners and volunteers, and educated, committed, responsive donors • Collaborate with regional leadership to achieve monthly, quarterly, and annual registry enrollment goals • Guide strategic business plans for territories and create access to event sponsors, volunteers, and prospective members • Guide data-driven account planning and provide territory-specific business recommendations • Review the Lead → Opportunity → Event pipeline and recruitment activity before and after events • Coach Account Managers and Member Recruitment Coordinators, identify skill gaps, and coordinate training and professional development • Oversee successful recruitment event execution and volunteer staffing • Implement operational decisions and prioritize alignment among territory partners • Educate prospective donors about the NMDP mission and the two ways to donate • Respond to prospective donor questions, issues, and concerns during registration • Ensure compliance with operating manuals, brand standards, business processes, swab shipment, sample reconciliation, and Salesforce task management • Escalate regional district priorities to the Director, Member Recruitment • Build collaborative partnerships with internal stakeholders and drive cross-organizational alignment • Manage travel and event expense resources responsibly • Support volunteer recruitment, engagement, retention, training compliance, hour tracking, and Volunteer Portal opportunities • Support volunteer recognition and appreciation activities

🎯 Requirements

• Bachelor’s degree in related field or equivalent combination of formal education and experience • Equivalent experience and/or education related to the minimum experience requirement may be substituted for the degree • 2+ years of experience leading full-time employees • 3+ years of experience in business operations leadership • Minimum 5 years subject matter expertise in strategic sales leadership • Experience in community engagement and account cultivation with a focus on retention where defined goals or targets are required • Experience managing multiple projects simultaneously and prioritizing key initiatives • Expert use of Microsoft Office software (Outlook, Word, Excel, PowerPoint), Salesforce, and the Internet • Proficient use of reporting and project management tools such as Looker and Asana • Knowledge of sales and marketing, volunteer management, event planning and execution, managing a dispersed workforce, project management, and collaboration and consensus-building strategies • Ability to manage direct-report performance through coaching according to key performance indicators • Ability to guide strategic thinking, planning, and problem-solving for diverse territories and accounts • Ability to navigate college and university systems • Excellent oral and written communication • Ability to make data-driven decisions and leverage insights • Ability to use organizational and time-management skills to handle multiple projects • Ability to lead through change, resolve conflict, and maintain alignment • Must be willing to travel within the region as needed (~25%), occasionally working evenings/weekends • Occasional national travel, 2–3 trips per year • Must have a valid driver’s license and reliable transportation

🏖️ Benefits

• Medical benefits • Dental benefits • Vision benefits • Life benefits • Disability benefits • Accident/critical illness/hospital benefits • Well-being benefits • Legal benefits • Identity theft benefits • Pet benefits • Retirement plans • Paid time off and holidays • Leave benefits • Incentive plans • Remote/home-based work arrangement