Manager, Workup

🔥 8 minutes ago

❄️ Minnesota – Remote

❄️ Minnesota – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

👻 Ghost score 10%

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NMDP

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1987

🏥 Healthcare

💼 Consulting

📦 Logistics

Healthcare • Consulting • Logistics

NMDP is a nonprofit organization (formerly Be The Match) that operates the national blood stem cell donor registry and coordinates cell therapy to treat blood cancers and other blood disorders. It recruits and registers donors, matches donors to patients, facilitates transplants, provides patient support and financial assistance, conducts and funds clinical research and trials, and leads advocacy and fundraising to expand access to life‑saving cell therapies.

📋 Description

• Lead and direct Donor Services Workup staff to safely and timely process selected donors through qualification, collection, and recovery • Proactively identify ways for team members to collaborate across functions, departments, and groups and remove service barriers • Establish performance expectations and coach staff to drive high performance • Hire, train, supervise, mentor, and evaluate Workup staff • Lead day-to-day donor management operations and distribute workloads among assigned staff • Drive goal achievement initiatives using weekly and monthly performance monitoring • Support employee learning and development through coaching, feedback, and performance evaluations • Troubleshoot donor and vendor-partner issues and intervene to facilitate positive outcomes • Lead customer service for donors and external stakeholders • Manage, monitor, and routinely evaluate performance data and reports • Identify standardization and efficiency opportunities and support change control • Administer performance recognition and employee engagement initiatives • Develop agendas and conduct routine team and individual meetings • Create and promote quality assurance and optimum performance culture • Implement continuous improvement strategies for donors, Case Management, Transplant Centers, and other stakeholders • Advise and support Donor Quality activities, including call coaching, file review, and competency assessments • Analyze and modify donor processes to identify operational efficiencies • Maintain operational understanding of business software and work with upgrades • Resolve operational, clinical, and technical donor-management issues • Write, review, or provide input to NMDP SOPs as requested • Ensure employee and team regulatory compliance and participate in internal and external audits • Serve as a resource to the Director, Senior Manager, and Manager • Participate in cross-functional teams, project ideation, and facilitation • Provide input on budgets and staffing forecasts • Identify business opportunities and strengthen relationships with vendors and partners, including apheresis/collection centers, phlebotomy, filgrastim, and third-party physical examination providers • Perform duties in compliance with SOPs, NMDP standards, CFR, FDA guidance, OSHA guidelines, and applicable laws • Perform other duties as assigned

🎯 Requirements

• Bachelor’s degree in a health-related field; equivalent related experience and/or education may be substituted upon evaluation • 3–5 years of leadership experience, including a minimum of 3 years leading a team in a donor center, hospital, blood center, or clinical setting • Three years’ experience in another relevant NMDP position may be substituted • Experience managing organizational operations, business processes and procedures, or an organization’s work on behalf of a larger program • Knowledge of project management principles and budget administration • Skill in guiding and providing constructive feedback to professionals • Team building, mentoring, and coaching skills • Ability to lead and manage high-performing teams • Business management experience, including implementing quality systems, records management, and organizational efficiency • Change management and leadership experience in a fast-paced environment • Intermediate computer skills, including Microsoft Word, Excel, and Internet use • Advanced oral and written communication skills • Proven public speaking or presentation skills • Excellent customer service skills • Availability for occasional overnight/out-of-town travel • Flexibility to work outside core business hours, including evenings, weekends, and some holidays • Experience working in a regulated environment strongly preferred • Combination of demonstrated program leadership and people leadership preferred

🏖️ Benefits

• Medical, dental, and vision benefits • Life and disability benefits • Accident/critical illness/hospital benefits • Well-being benefits • Legal benefits • Identity theft benefits • Pet benefits • Retirement plan • Paid time off and holidays • Leave benefits • Incentive plans for eligible employees • Remote work arrangement