Senior Manager, Service Delivery – Education

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $134.8k - $188.4k / year

⏰ Full Time

🟠 Senior

👔 Manager

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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CDW

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1984

💼 Consulting

🏥 Healthcare

📚 Education

💰 Post-IPO Equity on 2015-07

Consulting • Healthcare • Education

CDW is a leading provider of technology solutions, offering a comprehensive range of products and services to address the needs of enterprises, government, healthcare, and education sectors. They specialize in providing IT infrastructure services, managed services, and security solutions. CDW partners with top technology brands to deliver customized solutions that enhance business productivity and performance across various industries. With a strong focus on digital transformation, security, and cloud solutions, CDW supports businesses in navigating the complexities of modern IT environments. Their expertise spans several domains, including digital workspaces, cybersecurity, and enterprise solutions, making CDW a key partner in driving technological advancements.

📋 Description

• Lead, develop, and mentor Managers and their teams across technical, consulting, adoption, and service delivery functions • Own the strategy, performance, and scalability of service delivery, onboarding, support, and engagement operations across a broad service portfolio • Establish and drive operational frameworks, best practices, and governance models for consistency and efficiency at scale • Serve as the executive escalation point for high-impact, complex customer and operational issues • Define, implement, and continuously evolve service delivery processes, workflows, and standards • Oversee capacity planning, workforce strategy, and service pipeline management • Define and own KPIs and success metrics related to service quality, customer experience, and operational performance • Partner with senior leaders across Sales, Customer Success, Product, Engineering, and Delivery • Drive the launch, adoption, and scaling of new Amplified services programs • Identify opportunities for innovation, automation, and continuous improvement • Contribute to budgeting, forecasting, and resource planning • Champion CDW’s vision of becoming an AI-fluent organization and guide responsible AI adoption

🎯 Requirements

• Bachelor’s degree and 10+ years’ experience delivering technical solutions including planning, development, implementation, and support OR 14+ years’ equivalent experience • 5+ years of people leadership experience, including managing Managers or multiple teams • Demonstrated success leading large-scale, customer-facing or service delivery organizations • Strong strategic thinking with the ability to translate business goals into operational execution • Deep understanding of service delivery, onboarding, and support models at scale • Ability to lead through complexity, influence across organizations, and drive alignment at senior levels • Strong technical acumen with the ability to guide resolution of highly complex issues • Strong financial, analytical, and decision-making skills • Experience with cloud-based platforms, SaaS, or IT services, a plus • Excellent executive communication and stakeholder management skills • MBA or advanced degree in relevant field, a plus • Comfortable exploring how AI can enhance strategy, decision-making, and team performance • Must be eligible to work in the United States

🏖️ Benefits

• Annual bonus target of 15% subject to terms and conditions of plan • Benefits overview provided at https://cdw.benefit-info.com/ • Remote work arrangement • Equitable, transparent, and respectful hiring process • Supportive, collaborative environment with growth support