Chat Support Agent

Job not on LinkedIn

🕒 June 24

🤠 Texas – Remote

🤠 Texas – Remote

💵 $15 - $18 / hour

⏱ Part Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

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NoGigiddy

WebsiteLinkedInAll Job Openings

11 - 50 employees

👥 B2C

🏪 Marketplace

🎯 Recruiter

B2C • Marketplace • Recruitment

NoGigiddy is a platform that connects gig workers with flexible job opportunities from over 20 staffing platforms, allowing individuals to choose where and when they want to work. The company empowers users by simplifying the job search process and providing access to a variety of gig roles to maximize earning potential. With a focus on flexibility and worker autonomy, NoGigiddy aims to enhance the gig economy experience for both workers and businesses.

📋 Description

• Respond promptly to gig workers' inquiries and provide accurate and helpful information through our chat support system. • Address and resolve gig workers' concerns, issues, or complaints with empathy and professionalism. • Collaborate with other team members to ensure a seamless and efficient chat support experience for gig workers. • Stay up-to-date with the features and functionalities of the NoGigiddy platform and our partner staffing apps. • Assist gig workers in navigating the NoGigiddy platform and troubleshoot any technical issues they may encounter. • Actively promote the benefits and features of NoGigiddy to gig workers to encourage engagement and participation. • Document and escalate complex or unresolved queries to the appropriate departments for further assistance.

🎯 Requirements

• Proven experience as a customer support agent or similar role, preferably in the gig economy or staffing industry. • Excellent written and verbal communication skills, with the ability to communicate clearly and concisely. • Strong multitasking and problem-solving skills, with the ability to navigate between multiple chat conversations efficiently. • Empathetic and customer-oriented mindset, with a genuine desire to help gig workers succeed. • Proficient computer skills, including the ability to navigate software applications and work with chat support tools. • Ability to work independently and remotely while maintaining a high level of productivity and focus. • Flexibility to work during peak hours, including evenings and weekends, to provide support as needed.