IT Support Specialist

🔥 21 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💻 IT Support

👻 Ghost score 19%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Noma Security

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2023

🔒 Cybersecurity

🤖 Artificial Intelligence

☁️ SaaS

💰 $100M Series B on 2025-08

Cybersecurity • Artificial Intelligence • SaaS

Noma Security is a company that provides a unified, enterprise-grade security platform for protecting AI systems, models, and autonomous agents. Its SaaS platform offers continuous discovery, runtime protection, red-teaming, compliance and governance controls, and real-time threat detection across AI pipelines, models, MCP servers, and agentic workflows. Noma serves large enterprises and regulated industries, helping integrate AI security into existing SecOps, MLOps, and development processes.

📋 Description

• Provide day-to-day IT support to US employees during US hours through Harmony, Slack and Zoom • Support Mac, Zoom, Wi-Fi, peripherals and SaaS application issues • Own US onboarding and offboarding end to end, including laptop shipping, first-day IT setup, and equipment collection and returns • Manage devices in the MDM by enrolling devices, deploying apps, troubleshooting profiles and updates, and tracking compliance • Support identity and access in Okta and Google Workspace / M365, including account setup, password and MFA resets, app assignments and group membership • Build AI assistants, workflows and automations to speed up support and reduce repetitive work • Track US device inventory and maintain accurate asset records • Write and update knowledge-base articles for self-service fixes • Escalate complex or security-related issues to the IT team in Israel • Partner closely with the IT team in Israel

🎯 Requirements

• 3+ years in IT support or helpdesk, ideally at a SaaS startup • Strong macOS troubleshooting skills and hands-on experience with an MDM (Kandji/Iru, Jamf, Intune or similar) are required • Hands-on experience with an IdP (Okta, Entra ID or Google) for SSO, MFA and app access • Familiarity with Google Workspace or M365, Slack, and a ticketing system • Hands-on experience with AI tools such as ChatGPT, Claude, Cursor or AI agents • Genuine drive to build with AI tools to automate and improve IT work • Strong written and verbal communication, a service mindset, and comfort working independently with a remote manager • US-based, preferably on the East Coast, with some overlap with Israel mornings • Bonus: experience with Quipteams or similar device logistics vendors, or an Apple ACSP, CompTIA A+, or Okta certification

🏖️ Benefits

• Comprehensive medical, dental, and vision coverage • Home office setup reimbursement • Short- and long-term disability insurance • Life and accident insurance • 401(k) retirement savings plan • Unlimited paid time off (PTO) - We trust you to manage your time • A warm, supportive, and people-first company culture • A global work environment with teams across Tel Aviv, the US, the Netherlands, and London • Equity options that let you share in Noma's growth and success

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