Senior Client Success Manager

🕒 August 18

🇺🇸 United States – Remote

⏰ Full Time

🟠 Senior

🏆 Customer Success

👻 Ghost score 33%

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Nortal

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

💼 Consulting

📣 Marketing

📦 Logistics

Consulting • Marketing • Logistics

Nortal is a strategic partner specializing in transformation services for governments, healthcare institutions, and businesses. With over 25 years of experience, Nortal employs a unique seamless methodology to deliver world-class digital solutions that enhance efficiency and user experiences. They focus on tackling complex challenges across various industries, including public sector, healthcare, financial services, and telecommunications, ensuring that clients can successfully navigate the demands of a rapidly evolving economic landscape.

📋 Description

• Own a portfolio of strategic, complex client accounts in the Americas • Set account strategy and long-term objectives • Own forecasting and revenue targets • Identify and close upsell and cross-sell opportunities • Build and expand executive-level and C-level client relationships • Create access and influence to strengthen partnerships and unlock opportunities • Build long-lasting, profitable relationships with assigned accounts and portfolios • Deliver high retention and measurable account growth • Collaborate with Delivery, technical, legal, and finance teams to ensure sustainable commitments • Produce revenue, forecast, and account-health reporting for internal and client audiences • Proactively raise risks, follow through on actions, and escalate when appropriate

🎯 Requirements

• 10+ years in Client Success, Account Management, or a comparable client-facing commercial role • Direct experience with Tier-1 or enterprise-scale accounts • Demonstrated ownership of revenue targets, forecasting, and upselling/cross-selling on complex, multi-stakeholder accounts • Full professional English proficiency (C1+), written and verbal • Experience in technology services, digital platforms, or enterprise software environments • Hands-on experience negotiating and administering T&M, fixed-price, retainer, SOW, and MSA contracts • Disciplined CRM hygiene • Ability to produce revenue, forecast, and account-health reporting • Comfort with accounting and forecasting • Understanding of contract structures, negotiation dynamics, and margin protection • Ability to navigate complex environments autonomously

🏖️ Benefits

• Autonomy, open communication, and respect for diversity • Flexible work model focused on impact and work-life balance • Remote LATAM team community with tech talks, virtual coffee breaks, and team-building activities • People Care support, wellness check-ins, and professional growth support • Comprehensive medical, dental, vision, paramedical services, prescription drugs, and travel coverage • Mental health resources and wellness programs • Employer-funded Health & Wellness Spending Accounts (myHSA) • Employer-paid life insurance • Short- and long-term disability coverage • Critical illness protection • Competitive vacation policy • Paid public holidays and leave options • Technical certifications, global learning platforms, digital library, and continuous development opportunities

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