Service Operations Manager

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🔥 0 minutes ago

🌪️ Oklahoma – Remote

🌪️ Oklahoma – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

⚙️ Operations

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Nortek Data Center Cooling

WebsiteLinkedInAll Job Openings

201 - 500 employees

🏭 Manufacturing

🔧 Hardware

⚡ Energy

Manufacturing • Hardware • Energy

Nortek Data Center Cooling is a provider of integrated air and liquid cooling systems for data centers, delivering built-to-spec hardware and turnkey solutions that reduce water and power usage while supporting rapid deployment for hyperscale and AI computing environments. The company offers end-to-end engineering, tested CDU/CRAH/RDHX products and hybrid fluid cooling plants, with global reach and a focus on improving energy efficiency, lowering total cost of ownership, and meeting the needs of large enterprise and cloud operators.

📋 Description

• Supervise, train, and mentor service technicians through goal setting, performance monitoring, reviews, and formal training • Optimize technician schedules based on competencies, experience, and project requirements • Support diagnostics and repair of controls hardware and associated mechanical and electrical systems • Review work orders, blueprints, schematic diagrams, and related materials for commissioning or rework • Manage challenging jobs to minimize customer impact and company cost • Coordinate with building owners, contractors, engineers, and servicing contractors • Collaborate with engineering and manufacturing teams to resolve complex field design problems • Provide superior service to internal and external customers • Advise leadership on customer satisfaction, product performance, and product improvements • Own end-to-end delivery, schedule adherence, quality, and customer outcomes across assigned hyperscaler sites • Forecast staffing and resource demand, request headcount and materials, and prevent coverage gaps • Maintain relationships with facility managers, chief engineers, operations teams, program management, contractors, and cluster leadership • Troubleshoot and resolve issues alongside technicians in the field

🎯 Requirements

• Minimum technical associate degree with two years of field experience, or four years of equivalent related field experience in HVAC, building automation, or a technical environment • Demonstrated knowledge of critical infrastructure, automatic controls, building automation systems, or other building subsystems • 4+ years of experience supervising teams • Technical experience with HVAC/air handling equipment and personally driving issue resolution • Ability to plan, request, and manage staffing and resources across multiple sites • Experience with Microsoft Office • Ability to travel up to 50% of the time to job sites or factories • Superior analytical skills and attention to detail • Ability to read and interpret blueprints, plans, and manuals • Ability to support multiple teams across various data center projects • Excellent customer service skills • Ability to work independently and drive results across teams in a timely manner • Preferred: proven project management skills • Preferred: strong administrative experience with Microsoft Excel, Word, and PowerPoint • Preferred: bachelor’s degree with four years of field experience or six years of equivalent related field experience in HVAC or building automation

🏖️ Benefits

• Comprehensive compensation and benefits package • Remote work option • Equal opportunity employment