Operations Analyst

Job not on LinkedIn

🔥 0 minutes ago

🌐 United States, Canada – Remote

🇺🇸 United States – Remote 🇨🇦 Canada – Remote

💵 $117k - $140k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

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Pano AI

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2019

💼 Consulting

🎖️ Defense

📦 Logistics

💰 $44M Series B - Pano on 2025-06

Consulting • Defense • Logistics

Pano AI is an AI-powered wildfire detection and situational awareness platform that provides early detection, visual intelligence, and real‑time data to support faster, coordinated wildfire response. Its enterprise-grade solution notifies stakeholders of confirmed incidents and delivers actionable insights to utilities, fire professionals, and landowners to protect communities, infrastructure, and the environment.

📋 Description

• Own Metabase SQL, dashboards, and self-serve tools used daily by individual contributors and leadership for operational work and KPI tracking • Investigate performance differences across vendors and time periods to identify trends and operational gaps • Identify data quality issues in core reporting tables and submit requests for changes to dbt models or warehouse tables • Root-cause anomalies in vendor and agent performance data using a hypothesis-driven approach • Maintain consistent metric definitions and detect broken or misleading metrics • Forecast staffing needs using incident volume, seasonality, throughput, fire activity, weather, and other relevant external datasets • Analyze headcount and coverage against demand and support peak wildfire season staffing scenario planning • Document analytical findings for technical and non-technical audiences • Immerse in PIC Ops workflows to ensure tools and analysis reflect how agents and leads work • Travel to international vendor sites to observe operations and incorporate insights into analysis and tooling

🎯 Requirements

• Proven technical proficiency in SQL • Ability to manage and sustain production-grade BI infrastructure using platforms such as Metabase or Looker • Inquisitive mindset and willingness to understand operational workflows firsthand • Proficiency in Python for statistical analysis • Hands-on experience with time-series modeling or predictive forecasting highly valued • Ability to identify and integrate relevant third-party datasets • Rigorous approach to understanding and validating metrics • Ability to define well-scoped and prioritized requests for central data teams • Strong written communication for technical and operational audiences • Resilience and adaptability in a high-stakes, rapid-growth environment • Ability to travel to international vendor sites • Applicants must address United States work authorization and potential employment visa sponsorship • Applicants must indicate whether they are located in the United States or Canada

🏖️ Benefits

• Equity for regular full-time employees • Health coverage may be provided, depending on local market standards and statutory requirements • Retirement or pension contributions may be provided, depending on local market standards and statutory requirements • Paid time off may be provided, depending on local market standards and statutory requirements