Manager, Merchant Operations

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🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $80k - $120k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

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North

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

💳 Fintech

🛍️ eCommerce

🤝 B2B

Fintech • eCommerce • B2B

North is a comprehensive payment solutions provider. Specializing in point of sale systems, payment processing, and merchant services, North offers a wide array of products to streamline business operations both online and offline. Their services include secure mobile payments, ecommerce gateways, POS solutions, and back-office tools such as invoicing, reporting, inventory management, and customer loyalty programs. North supports diverse industries, including retail, restaurants, healthcare, gaming, and more, with robust solutions tailored to specific business needs. They offer scalable options for enterprises and franchises and provide APIs for developers to create integrated payment solutions. Committed to security, North ensures all transactions are PCI DSS-validated with advanced encryption and tokenization.

📋 Description

• Lead and guide Implementation Managers in overseeing end-to-end merchant onboarding from sales handover through go-live and Client Services transition • Coordinate internally with Sales, Underwriting, and Client Services, and externally with resellers and merchant partners, to ensure effective management and control processes for all payment processing implementations • Serve as the primary escalation point for complex or high-risk merchant implementations, resolving issues that cannot be addressed at the IM level • Lead, mentor, and develop a team of Implementation Managers and Merchant Operations Specialists • Conduct meetings, performance reviews, and coaching sessions to support employee growth and accountability, and oversee onboarding and training • Translate business requirements and strategic objectives into actionable implementation strategies and operational workflows, and oversee complex payment system integrations • Lead the merchant screening and onboarding process at a strategic level • Monitor and analyze performance metrics across implementation timelines and conduct regular audits and risk assessments of merchant accounts and operational processes • Communicate proactively with internal stakeholders and external merchant partners

🎯 Requirements

• High School Diploma or equivalent • Minimum 5 years experience in payment processing with proven experience managing end-to-end merchant onboarding or implementation workflows in a payment gateway or processing environment • Minimum 2 years experience in a people management or team lead capacity • Deep knowledge of payment processing ecosystems, including gateway platforms, ACH, credit card processing, and compliance requirements • Strong leadership and people management skills, with the ability to coach, develop, and hold team members accountable • Excellent written and verbal communication skills, with the ability to translate complex operational concepts for diverse audiences • Strong analytical and problem-solving aptitude; ability to identify root causes and implement systemic solutions • Demonstrated ability to manage multiple concurrent priorities in a fast-paced, remote environment • Proficiency with project management tools (e.g., Jira, Asana, Monday.com) and CRM/ticketing systems (e.g., TeamSupport)

🏖️ Benefits

• Medical, Dental, & Vision Coverage • Flexible Paid Time Off • 401(k) + Match • Education Assistance • Paid Maternity & Paternity Leave • Mental Health Support & Well-Being Program • Company-funded Lifestyle Spending Account