Director, Future Field Engagement Strategy – Metrics & Incentives

🔥 17 hours ago

🇺🇸 United States – Remote

💵 $185.5k - $344.5k / year

⏰ Full Time

🔴 Lead

👔 Director

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Novartis

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1996

🏥 Healthcare

💼 Consulting

🏭 Manufacturing

Healthcare • Consulting • Manufacturing

Novartis is an innovative medicines company dedicated to reimagining medicine to improve and extend people’s lives. With a presence in over 250 million patients worldwide, Novartis focuses on harnessing scientific breakthroughs to develop transformative, high-value treatments in areas such as cardiovascular, renal and metabolic diseases, immunology, neuroscience, and oncology. The company is committed to diversity, equity, and inclusion, and aims to create a positive impact through societal contributions and environmental sustainability efforts. Furthermore, Novartis engages in research collaborations and embraces modern technology platforms to advance their research and development capabilities, making them a leader in the global healthcare industry.

📋 Description

• Architect and lead future-ready measurement frameworks for Customer Engagement and Go-to-Market success • Translate aggregated performance signals, including claims, prescribing, payer, and CRM insights, into strategic measurement constructs • Shape balanced scorecards measuring outcomes and critical enterprise behaviors • Advise senior leadership on performance trends, risks, and opportunities • Reimagine incentive compensation strategies for evolving field roles, customer archetypes, and modern engagement models • Steward equitable, transparent, and motivating incentive frameworks with Incentive Compensation teams • Evolve metrics and incentives based on market dynamics, transformation priorities, and field feedback • Partner with Insights and Decision Science, Finance, Field Leadership, and field enablement teams • Drive customer impact, growth, and long-term competitiveness across Novartis’ commercial organization • Travel domestically and/or internationally, with 30% travel required

🎯 Requirements

• Bachelor’s degree required from 4-year college or university • 10+ years’ experience in incentive design, performance management, or field operations strategy • Experience within pharmaceutical, biotech, healthcare, or similarly structured industries with large, geographically dispersed teams • Deep expertise in incentive compensation strategy, customer engagement metrics, and drivers of field performance and motivation • Ability to design and scale innovative, data-driven models connecting enterprise insights with field execution • Strong fluency in healthcare systems, including payer and provider dynamics, enterprise account management, and evolving technology trends • Success influencing senior leaders and aligning cross-functional stakeholders in complex, matrixed organizations • Exceptional analytical and strategic thinking capabilities • Ability to synthesize complex data into clear insights, narratives, and action plans • Collaboration and communication skills across functions, geographies, and field teams • Company will not sponsor visas for this position • Desirable: experience with enterprise incentive compensation platforms and advanced analytics tools • Desirable: consulting or high-growth environment experience building scalable measurement and incentive constructs across global or multi-market teams

🏖️ Benefits

• Performance-based cash incentive • Potential eligibility for annual equity awards, depending on role level • Health benefits • Life benefits • Disability benefits • 401(k) with company contribution and match • Vacation • Personal days • Holidays • Other leaves