Care Manager

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $20 - $22 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

👻 Ghost score 1%

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Nox Health

WebsiteLinkedInAll Job Openings

201 - 500 employees

🏥 Healthcare

⚕️ Healthcare Insurance

💰 Private Equity Round on 2022-11

Healthcare • Healthcare Insurance

Nox Health is a company that likely cannot be thoroughly described based on the provided text, as it seems there was an error in retrieving detailed information. However, it may be involved in health-related services or technologies based on the name of the company.

📋 Description

• Manage an assigned caseload of patients throughout their PAP therapy journey • Provide proactive outreach, personalized education, coaching, and ongoing support • Educate patients on PAP equipment use, maintenance, and troubleshooting • Build patient relationships through active listening, motivational interviewing, and personalized coaching • Monitor PAP therapy adherence and identify patients at risk of noncompliance • Provide timely interventions to help patients meet insurance compliance requirements • Prioritize patient outreach, follow-ups, and daily responsibilities independently • Manage high-volume patient interactions while meeting KPIs for productivity, engagement, and therapy compliance • Document patient interactions, treatment progress, and follow-up activities in the KOEO platform • Collaborate with clinical and operational teams to resolve concerns and escalate issues as needed

🎯 Requirements

• Bachelor's degree, clinical experience, or customer service experience, preferably in healthcare • Knowledge of PAP therapy, equipment use, and common troubleshooting techniques • Strong communication and interpersonal skills, with the ability to educate, motivate, and build trust with patients • Self-motivated and independent, with strong initiative, accountability, and follow-through • Excellent organizational and time management skills, with the ability to manage multiple priorities in a fast-paced, KPI-driven environment • Strong computer proficiency, including the ability to navigate multiple systems and accurately document information while speaking with patients • Strong critical thinking, problem-solving, and attention to detail • Ability to maintain a dedicated, private, and quiet workspace to ensure patient confidentiality and conduct professional, uninterrupted patient conversations • Ability to work Monday through Friday, 12:30 PM–9:00 PM ET, with occasional Saturdays required

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