Clinical Care CCM LVN

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $24 - $26 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

👻 Ghost score 0%

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Nsight Health

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2018

💼 Consulting

📦 Logistics

🏥 Healthcare

💰 $75k Seed Round - Nsight Health on 2024-02

Consulting • Logistics • Healthcare

<Nsight Health> is a healthcare technology and services company that provides fully managed remote care programs — including Remote Patient Monitoring (RPM), Chronic Care Management (CCM), Principal Care Management (PCM), Behavioral Health Integration (BHI), and Remote Therapeutic Monitoring (RTM). Nsight partners with providers, health systems, ACOs, health plans, and life sciences organizations to deliver 24/7 clinically managed monitoring using FDA‑cleared devices, multi‑EHR integrations, and a U. S. -based clinical team, with turnkey enrollment, device logistics, and CMS-compliant documentation and reimbursement support. The company emphasizes outcomes, scalability, pay-for-performance models, and white‑label options for practices seeking to expand remote care without increasing internal staff or infrastructure.

📋 Description

• Operate in a high-volume clinical call center environment, managing inbound and outbound telephonic patient interactions • Conduct 70–90 outbound patient calls per day to check in on patients and address health concerns • Handle inbound calls efficiently, triaging and routing them according to clinical urgency • Route non-clinical inbound calls to appropriate company departments • Conduct and document monthly Chronic Care Management care plan calls • Collaborate with providers to coordinate timely patient care via telephone • Document patient interactions in the clinical platform in real time during each call • Meet or exceed performance metrics for care quality, patient engagement, call handle times, response times, and protocol adherence • Adapt to fluctuating call volumes, shifting priorities, clinical process changes, and updated workflows • Perform CCM adherence calls, patient onboarding calls, and comprehensive chart reviews as needed • Maintain compliance with company policies and applicable regulations • Complete a comprehensive four-week training program before independently supporting patients

🎯 Requirements

• Active LPN/LVN Compact License required • Passionate about patient care, with the ability to relate with empathy and compassion • Passion for patient teaching • Strong communication and organizational skills • Proficient with computers, EMRs, and telehealth tools • Minimum fiber internet speed of 50 Mbps download / 10 Mbps upload • Hardwired internet connection required • Speed test submission required during the offer process • Private, HIPAA-compliant workspace • At least 1 year of nursing experience preferred • RPM, telehealth, or chronic care experience is a plus • Previous call center, teleservice, or high-volume phone-based work experience preferred • Mandatory attendance for the four-week training program • Ability to work Monday through Friday, 11:00 AM–8:00 PM Eastern Time

🏖️ Benefits

• Evening Differential: +$1.50/hour for hours worked after 7:00 PM • Late-Night Differential: +$2.00/hour for hours worked after 10:00 PM • Weekend Differential: +$1.50/hour for all hours worked Saturday and Sunday • Sign-On Bonus: $1,500 paid after 120 days of continuous employment, contingent upon active employment and satisfactory performance at time of payout • Monthly Bonus Potential: Up to $1,500 • 5% Bilingual Pay Allowance • 11 Paid Company Holidays annually • Paid Time Off (PTO) • Medical, Dental, Vision, and supplemental insurance options • 401(k) Plan with 3.5% Company Match • Company-provided equipment