Adherence Medical Assistant – Contact Center

Job not on LinkedIn

🔥 32 minutes ago

🇺🇸 United States – Remote

💵 $20 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Call Center Representative

👻 Ghost score 0%

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Nsight

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1910

📡 Telecommunications

💰 Undisclosed on 2019-02

Telecommunications

Nsight is a Wisconsin- and Upper Michigan-focused telecommunications holding company and service provider that owns brands including Cellcom, Nsight Telservices, and Nsight Tower. The company emphasizes customer-focused operations, employee development, community involvement and investor relations, offering telecom services, network infrastructure and related support across its operating sites.

📋 Description

• Conduct outbound outreach to support patient adherence and RPM engagement goals • Encourage and educate patients to complete required physiological readings each month • Perform Interactive Communication calls to assess patient status and support clinical engagement • Identify and address adherence barriers through education and motivational support • Prioritize outreach based on adherence status and campaign requirements • Maintain accurate and compliant documentation of patient interactions • Escalate clinical concerns or patient issues to appropriate care teams • Collaborate with internal teams and AI outreach systems to ensure efficient patient engagement • Complete comprehensive training before independently supporting patients

🎯 Requirements

• Active Medical Assistant license required • Strong communication and persuasive skills • Passion for patient engagement and education • Moderate to advanced proficiency in EHR systems • Experience in a medical or sales-focused role preferred • Minimum internet speed of 50 Mbps download / 15 Mbps upload • Hardwired internet connection required • Speed test submission required during the offer process • Private, HIPAA-compliant workspace • Mandatory attendance for the four-week training program • Ability to complete training Monday through Friday, 9:00 AM–6:00 PM Eastern Time

🏖️ Benefits

• $1.50/hour evening differential for hours worked after 7:00 PM • $2.00/hour late-night differential for hours worked after 10:00 PM • $1.50/hour weekend differential for Saturday and Sunday hours • $1,500 sign-on bonus paid after 120 days of continuous employment, contingent upon active employment and satisfactory performance • Uncapped monthly bonus potential ($3,000–$4,000 average) • 5% bilingual pay allowance • 11 paid company holidays annually • Paid Time Off (PTO) • Medical, dental, vision, and supplemental insurance options • 401(k) plan with 3.5% company match • Company-provided equipment