Care Concierge – Medical Assistant

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $18 - $22 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

👻 Ghost score 0%

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Nsight

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1910

📡 Telecommunications

💰 Undisclosed on 2019-02

Telecommunications

Nsight is a Wisconsin- and Upper Michigan-focused telecommunications holding company and service provider that owns brands including Cellcom, Nsight Telservices, and Nsight Tower. The company emphasizes customer-focused operations, employee development, community involvement and investor relations, offering telecom services, network infrastructure and related support across its operating sites.

📋 Description

• Handle AI-generated, intent-based patient calls and complete the next certified step on the same call • Lead patient onboarding by phone or video • Explain remote monitoring and guide patients through setup and connection of medical devices • Complete setup, education, documentation, and medication reviews during onboarding • Conduct proactive outreach to patients behind on readings • Perform interactive communication calls to assess patient status and maintain eligibility • Prioritize outreach and coordinate with AI outreach to avoid duplicate contact • Resolve inbound product, service, device, and account inquiries via phone, email, and chat • Process device replacements, re-shipments, and gateway re-links according to SOPs • Upon certification, contact warm and hot leads on behalf of patients’ doctors, handle objections, and enroll patients • Upon certification, manage conversations with patients at risk of disenrollment and resolve dissatisfaction • Document patient interactions, outcomes, follow-ups, and billing elements in the EHR and CRM in real time • Escalate clinical, technical, and billing concerns to the appropriate teams • Meet daily and monthly productivity targets • Contribute to a collaborative work environment and share knowledge and best practices • Uphold Nsight Health’s values and comply with company policies and regulations

🎯 Requirements

• Active Medical Assistant (MA) certification • Optimistic, energetic, and warm phone presence with a clear and confident speaking voice • Strong active listening skills and ability to adjust tone, pace, and approach in real time • Passion for patient engagement and education; ability to explain technical information clearly • Goal-driven and motivated to meet productivity targets • Strong organizational skills and attention to detail • Ability to follow SOPs, scripts, and documentation standards • Ability to manage approximately 100 or more patient contacts per day in a very high-volume environment • Proficiency navigating multiple applications simultaneously, including EHR, CRM, softphone, and chat • Ability to work independently in a remote environment • High school diploma or equivalent • Demonstrated AI fluency using tools such as Claude, ChatGPT, or workflow automation • Minimum internet speed of 50 Mbps download and 10 Mbps upload • Hardwired internet connection • Speed test submission during offer process • Private, HIPAA-compliant workspace • Availability for Monday–Friday, 9:00 AM–6:00 PM EST or 10:00 AM–7:00 PM EST • Mandatory four-week training, Monday–Friday, 9:00 AM–6:00 PM EST • Bilingual English and Spanish is preferred, with proficiency tested • Previous healthcare, patient education, telehealth, telephonic outreach, remote patient monitoring, sales, enrollment, retention, or contact-center experience is preferred or a plus

🏖️ Benefits

• Monthly productivity bonus across certified intents • Shift differentials: +$1.50/hour after 7:00 PM • Shift differentials: +$2.00/hour after 10:00 PM • Weekend differential: +$1.50/hour for Saturday and Sunday hours • $1,500 sign-on bonus after 120 days of continuous employment, contingent upon active employment and satisfactory performance • 5% bilingual pay allowance • 11 paid company holidays annually • Paid Time Off (PTO) • Medical, dental, vision, and supplemental insurance options • 401(k) plan with 3.5% company match • Company-provided equipment

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