Customer Success Manager

🕒 July 1

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 65%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Nsight

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1910

📡 Telecommunications

💰 Undisclosed on 2019-02

Telecommunications

Nsight is a Wisconsin- and Upper Michigan-focused telecommunications holding company and service provider that owns brands including Cellcom, Nsight Telservices, and Nsight Tower. The company emphasizes customer-focused operations, employee development, community involvement and investor relations, offering telecom services, network infrastructure and related support across its operating sites.

📋 Description

• Own the health and status of assigned provider accounts using green, yellow, and red standards • Own account retention, surface risk early, and coordinate internal partners to retain at-risk accounts • Move accounts onto durable long-term agreements • Manage the warm handoff from Sales and Growth into Customer Success at go-live • Serve as the senior point of contact for difficult provider issues and escalations • Project manage issues to resolution while coordinating Support and Implementation • Action non-adherent patients and surface care gaps, outcome trends, and clinical value • Run quarterly business reviews and provider reporting • Participate in Customer Success deep dives and escalation syncs • Partner with Customer Growth in a shared pod model • Maintain accurate account health, status, and activity in HubSpot • Report client health, risk, and retention to the Director of Customer Success

🎯 Requirements

• Three or more years in Customer Success, client services, or account management in a multi-client environment • Proven track record of owning account relationships and reducing churn or improving retention • Strong project management and de-escalation skills, with the willingness to own the hardest accounts personally • Clinically literate and comfortable speaking to clinical outcomes with providers, doctors, and working with physician offices • High AI fluency, meaning active, working use of AI tools in your daily professional workflow • Strong analytical ability, able to read a health scoring view, diagnose why an account is at risk, and execute a plan to fix it • Experience in remote care, RPM, CCM, or chronic care management and provider-facing relationships (preferred) • Experience working within health scoring, quarterly business review frameworks, onboarding programs, and escalation protocols (preferred) • Hands-on experience inside HubSpot or Salesforce, including health score tracking and reporting (preferred) • Background in a PE-backed or venture-backed high-growth environment (preferred) • Experience operating in a pod model alongside a growth or sales team (preferred)

🏖️ Benefits

• Performance-Based Bonus: Eligible for an annual bonus based on company and individual performance • PTO Accrual • Medical, Dental, Vision, and supplemental insurance options • 401(k) Plan with 3.5% Company Match • Company-provided equipment