Client Operations Manager

🔥 0 minutes ago

🏰 Missouri – Remote

🏰 Missouri – Remote

💵 $55k - $75k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

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NSN Revenue Resources

WebsiteLinkedInAll Job Openings

51 - 200 employees

🏥 Healthcare

🛡️ Insurance

⚖️ Legal

Healthcare • Insurance • Legal

NSN Revenue Resources is a company specializing in revenue cycle management services, focusing on enhancing financial processes for surgery centers. They offer solutions such as revenue recovery, strategic appeals, claim settlements, and negotiations, with a strong emphasis on customer satisfaction. NSN Revenue Resources prides itself on its expertise and dedication to client needs, acting as an extension to the client's team. They provide knowledgeable insights into payer trends and strive to maximize collections. Located in Sioux Falls, South Dakota, NSN Revenue Resources has a team of experts ready to support its clients with exceptional service, fostering long-term relationships through personalized engagement.

📋 Description

• Ensure best practice and optimal revenue cycle results for assigned central billing office clients • Oversee 8–12 surgery center clients and monitor client and employee satisfaction, KPIs, and performance results • Collaborate internally and externally on revenue cycle and reimbursement initiatives • Lead a team of 6–10 remote A/R Specialists responsible for accounts receivable functions and revenue generation • Evaluate revenue cycle operations, quality standards, and client expectations • Facilitate issue and solution identification related to payment resolution delays • Monitor collection processes and identify cash flow improvement opportunities • Trend and analyze accounts receivable aging and communicate with payers • Implement key strategies and foster accountability within a high-performing team • Communicate trends, issues, resolutions, and opportunities to clients • Maintain expertise on assigned clients, regional payer trends, and client specifics • Assist staff with daily and weekly workflows to achieve KPIs • Manage team assignments to meet productivity and collection goals across client facilities • Provide analysis, reporting, and recommendations on billing, collection, posting, A/R aging, volumes, and trends • Evaluate audit findings and establish improvement baselines and expectations • Use audit findings to identify training needs related to systems, industry updates, and collection processes • Train newly hired and existing employees to ensure consistent team output

🎯 Requirements

• 3+ years of revenue cycle management experience in a healthcare-related industry • Ambulatory Surgical Center or outpatient hospital experience preferred • Experience with SIS, HST, Advantx, and/or Waystar preferred • Understanding of revenue cycle processes and their effects on A/R and cash results • Ability to lead teams, manage projects, and achieve goals • Understanding of system and business processes and healthcare financial issues • Ability to meet critical deadlines • Effective verbal and written communication with internal and external clients • Ability to multitask and manage competing priorities while meeting or exceeding deadlines • Proficiency in computer skills necessary to perform job duties • Strong knowledge of computerized billing systems • Intermediate knowledge of Word, Excel, PowerPoint, Access, and Outlook • Positive attitude to support a cooperative and energetic work environment