Member Support Administrator

🔥 0 minutes ago

🏈 Alabama, Florida, +10 more states – Remote

🏈 Alabama – Remote 🐊 Florida – Remote 🌶️ New Mexico – Remote 🌲 North Carolina – Remote 🏈 Ohio – Remote 🏰 Missouri – Remote 🔔 Pennsylvania – Remote 🌴 South Carolina – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⚔️ Virginia – Remote 🦬 Wyoming – Remote

⏰ Full Time

🟢 Junior

🖥️ Administration

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NSTXL (National Security Technology Accelerator)

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2014

🏛️ Government

🔒 Cybersecurity

🚀 Aerospace

Government • Cybersecurity • Aerospace

NSTXL (National Security Technology Accelerator) is an organization dedicated to transforming government innovation efforts by utilizing Other Transaction Authority (OTA) agreements, aiming to accelerate technology acquisition processes for the Department of Defense and other government entities. By fostering collaboration among members and stakeholders, NSTXL develops customized strategies to address complex challenges, focusing on areas such as microelectronics and space industrialization. Their initiatives promote rapid prototyping and deployment of critical technologies that enhance national security.

📋 Description

• Manage the primary membership inbox; triage, troubleshoot, and resolve member issues regarding platform navigation, account access, and operational questions. • Track inquiry metrics (response times, resolutions) within the CRM and cleanly escalate complex technical, financial, or contract issues to internal teams. • Identify recurring member friction points and proactively update member-facing FAQs and internal resource guides. • Own the administrative intake, vetting, and data entry for new member applications and account setups. • Maintain pristine member records in Salesforce/HubSpot, executing routine data to ensure organization and contact information is accurate. • Handle basic list management, audience segmentation, and pull routine reports to give internal teams visibility into member engagement. • Build and validate audience lists for member announcements, newsletter distributions, and targeted marketing email campaigns. • Proof outbound communications prior to distribution to ensure flawless formatting and compliance with brand standards. • Assist with the logistical coordination, list prep, and production support for live and virtual member webinars and forums.

🎯 Requirements

• Bachelor’s/Associate's degree OR equivalent professional experience, plus 1+ years in an administrative, help desk, customer success, or membership operations role. • Demonstrated ability to learn new software quickly and guide non-technical users through system navigation and troubleshooting. • Exceptional written and verbal communication; comfortable translating complex processes into simple, friendly instructions. • High attention to detail regarding data entry and recordkeeping, with the ability to manage competing, deadline-driven priorities. • Self-motivated and disciplined to work effectively in a fully remote environment. • Hands-on experience with CRMs (Salesforce or HubSpot). • Familiarity with marketing automation or support ticketing tools (Zendesk, Mailchimp, WordPress, Marketo, etc.). • Experience supporting webinar production or virtual event execution. • Background or interest in government contracting, defense tech, or member-based ecosystems.

🏖️ Benefits

• Health Insurance: Medical and dental – company pays 92% of premiums • Vision Insurance: Fully covered • Retirement Plans: 401(k) with employer match up to 4% • Paid Time Off: Paid sick and safe leave, 10 federal holidays, floating holiday + your birthday, and generous vacation • Other: Basic Life & AD&D policy company paid • Voluntary Life • Flexible & remote work structure • Wellness reimbursement plan & mental health support • Community sponsorships • Donation matching • Professional development allowance