Client Operations Lead

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $80k - $93k / year

⏰ Full Time

🟠 Senior

⚙️ Operations

👻 Ghost score 0%

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Nuvem

WebsiteLinkedInAll Job Openings

2 - 10 employees

🔒 Cybersecurity

💼 Consulting

🤝 B2B

Cybersecurity • Consulting • B2B

Nuvem is a Peru-based IT services company that provides cloud solutions, cybersecurity, IT infrastructure, and monitoring & observability for businesses. They offer managed IT services, training in cybersecurity and cloud technologies, IT consulting, and staffing to connect companies with technology talent. Nuvem positions itself as a partner for digital transformation and security, with offices in Santiago de Surco (Lima, Peru) and a presence in Orlando, Florida, USA.

📋 Description

• Support a portfolio of clients in achieving measurable 340B program outcomes • Deliver performance insights and operational reporting showing progress and opportunity • Partner with Customer Success to execute client goals and success plans • Translate client objectives into actionable workflows and improvements • Lead and support client implementations from kickoff through go-live • Manage timelines, milestones, and cross-functional coordination • Ensure consistent execution across client workflows and operational processes • Identify execution gaps and drive resolution • Analyze client data to identify trends, missed opportunities, and improvement areas • Drive referral capture optimization and workflow improvements • Provide data-grounded recommendations • Help clients improve operational efficiency and financial performance • Monitor engagement, performance, and risk indicators with Customer Success • Act as a responsive partner for client needs and questions • Support issue resolution with urgency and ownership • Maintain accurate tracking of activities, reporting, and deliverables • Follow and improve defined processes • Partner with Product, Data, and Operations to surface client feedback and improve solutions • Contribute to documentation, playbooks, and scalable ways of working

🎯 Requirements

• Experience working in a client-facing or operational role within healthcare • Familiarity with healthcare delivery environments such as FQHCs, health systems, or pharmacy operations • Working knowledge of the 340B program and how it drives operational and financial outcomes • Strong organizational skills and ability to manage multiple priorities • Clear and effective communication across a range of stakeholders • Comfort working with data and using it to identify issues and opportunities • Ability to operate with ownership in a fast-paced, evolving environment • Experience supporting implementations, operations, or customer success in healthcare or SaaS (preferred) • Exposure to 340B referral capture workflows or similar processes (preferred) • Familiarity with healthcare technology platforms such as EHRs, pharmacy systems, or 340B tools (preferred) • Experience with tools such as Salesforce or similar systems (preferred)

🏖️ Benefits

• Competitive compensation based on experience • Remote-first work environment • Flexible PTO • Medical, dental, and vision coverage • 401(k) with company match • Life and disability coverage • Employee Assistance Program • A collaborative, mission-driven team