Digital Experience & Optimization Specialist

Job not on LinkedIn

🔥 5 minutes ago

🐻 Alaska, Arizona, +4 more states – Remote

🐻 Alaska – Remote 🌵 Arizona – Remote 🐊 Florida – Remote 🎰 Nevada – Remote 🤠 Texas – Remote 🦬 Wyoming – Remote

💵 $29 - $51 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

🛍️ E-commerce

👻 Ghost score 0%

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Nuvision Federal Credit Union

WebsiteLinkedInAll Job Openings

201 - 500 employees

🏦 Banking

💸 Finance

💰 $2.5M Grant - Nuvision Federal Credit Union on 2023-04

Banking • Finance

Nuvision Federal Credit Union is a member-focused, Southern California-based credit union that provides retail and business financial services. It offers a broad range of products including checking and savings accounts, IRAs and certificates, consumer and commercial lending (auto, mortgage, RV/boat, personal, student, home equity, and commercial loans), credit cards, insurance products, and digital banking tools (mobile deposit, Zelle, an AI phone assistant). The institution emphasizes member ownership, financial wellness resources, branch and ATM access, and online/digital services for members.

📋 Description

• Improve performance, usability, operational effectiveness, and member experience across Nuvision Credit Union's digital channels • Optimize digital experiences, product operations, analytics, vendor coordination, governance, and continuous improvement • Analyze member journeys, conversion funnels, abandonment trends, channel utilization, and operational performance • Manage the digital account opening pending queue and ensure applications meet service level agreements • Contact members for required documentation, resolve outstanding requirements, provide status updates, and facilitate account funding and opening • Monitor aging applications and identify causes of delays or fallout • Partner with Operations, Compliance, Risk, Branches, and the Member Relationship Center to improve onboarding and reduce abandonment • Develop digital performance dashboards, scorecards, executive summaries, presentations, and recommendations • Coordinate digital vendor enhancement requests, issue resolution, testing, roadmaps, schedules, and deliverables • Maintain and prioritize the digital enhancement backlog and document requirements, workflows, business rules, user stories, and process improvements • Identify and support AI, automation, intelligent decisioning, personalization, and process optimization initiatives • Collaborate with business units to identify inefficiencies and improve digital operations • Develop and execute UAT plans and test scenarios; validate functionality, integrations, user experience, and system performance • Document defects, coordinate release readiness, and support launches and production deployments • Translate analytics, member feedback, and operational data into strategic recommendations and business cases • Support continuous improvement, member relations, events, and other assigned duties

🎯 Requirements

• 3–5 years of experience in digital banking, fintech, product management, business analysis, or related field • Comprehensive knowledge of digital banking platforms, member journeys, analytics, AI, and automation • Strong analytical, reporting, process improvement, project coordination, and vendor management skills • Ability to handle multiple priorities • Ability to deal with constant interruptions • Strong verbal and written communication skills • Strong proficiency with technical systems and solutions, including identifying root causes and resolving technical issues • Bachelor's degree in related field; or equivalent

🏖️ Benefits

• Medical • Dental • Vision • Life Insurance • Flexible Spending Account • 401(k) Matching • Paid Time Off • Training Provided • Tuition Reimbursement