Customer Experience Agent, French

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

⏳ Contract/Temporary

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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OANDA

WebsiteLinkedInAll Job Openings

201 - 500 employees

💸 Finance

💳 Fintech

🤝 B2B

💰 Venture Round on 2015-01

Finance • Fintech • B2B

OANDA is a global leader in online multi-asset trading services, currency data, corporate payments, and FX services. Founded in 1996, OANDA has evolved from providing free currency exchange information to launching an award-winning global FX and CFD trading business and entering the money transfer market. The company focuses on innovation and creating user-friendly products backed by excellent customer service, and it has substantially grown through strategic funding and acquisition.

📋 Description

• Inform clients about OANDA products and explain how to use them through live chat, phone, email, and digital platforms • Provide troubleshooting assistance and resolve technical or procedural queries regarding platform access, trading tools, and account processes • Maintain working knowledge of OANDA’s products and services • Manage and resolve standard cases using CRM tools such as Salesforce • Maintain accurate documentation in ticketing systems and ensure a clear audit trail • Follow operational workflows and regulatory standards for compliance and risk mitigation • Participate in operational briefings, training, and knowledge transfer sessions • Promote positive client relations and provide helpful customer support

🎯 Requirements

• Previous experience in client-facing roles • Hands-on knowledge of trading and financial instruments, including Forex, CFDs, Commodities, and Indices • Knowledge of market mechanics, including leverage, margin calls, order types, and spread • Active business registration, or willingness to establish one, to operate as an independent contractor in the country of residence • Fluent English and native French • Readiness to work within North American business hours, typically 8:00 AM–5:00 PM • Excellent communication skills and positive attitude • Passion for learning and gaining knowledge about product and service changes • Capability to use a personal device to access systems via VDI • Experience with customer support infrastructure and ticketing platforms such as Salesforce and/or Zendesk is nice to have

🏖️ Benefits

• Fully remote role • Flexible scheduling and coverage during weekends/holidays on a rotational basis • Use of own device to access systems via Virtual Desktop Infrastructure (VDI) • Training and knowledge transfer sessions • Inclusive and accessible work environment • Accommodation during the recruitment and selection process