Field Service Engineer

🔥 0 minutes ago

🏄 California – Remote

🏄 California – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔧 Field Service Engineer

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Ocado Group

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2000

📦 Logistics

🍽️ Food & Beverage

💼 Consulting

Logistics • Food & Beverage • Consulting

Ocado Group is a technology-led global company, specializing in software and robotics platform solutions for the e-commerce sector. They focus on driving innovations in artificial intelligence, robotics, and software to shape the future of shopping. Ocado develops technologies that enable automated e-commerce operations worldwide, particularly through smart warehouses and advanced mechatronics. It is committed to fostering a diverse and inclusive workplace and offers a wide range of career opportunities in logistics, robotics, AI, and more.

📋 Description

• Address and resolve complex issues escalated by Product Support Specialists • Follow escalation matrix for unresolved issues to hardware and software teams as necessary • Utilize electrical wiring diagrams and schematics to troubleshoot issues • Diagnose technical issues involving robotic machines, including Fanuc Arms, network connections, hard drives, and electrical box malfunctions • Read and interpret device logs to identify and resolve problems • Review and implement Standard Operating Procedures (SOPs) and changes related to the remote monitoring system • Manage onsite inventory and perform physical audits to ensure sufficient spare parts • Maintain a safe and organized work environment around equipment • Create and update the ticketing tool daily • Conduct preventative maintenance on robotic systems • Travel to different sites as needed to provide on-site customer support • Serve as the primary on-site customer contact, providing customer service and support

🎯 Requirements

• Up to 1 year experience in a similar role in a technical environment • Diploma / Bachelor in Electrical Engineering/ Computer Hardware and Software is an advantage • Strong understanding of electrical systems, network connections, and robotic technologies • Excellent troubleshooting and problem-solving skills • Effective communication skills with the ability to explain technical issues to non-technical users • Proficiency in using ticketing systems like Freshdesk and Jira • Ability to work independently and as part of a team • Customer-oriented attitude with a focus on providing high-quality service