Head of Office of Operations

🔥 2 minutes ago

🇺🇸 United States – Remote

💵 $149.9k - $299.8k / year

⏰ Full Time

🔴 Lead

⚙️ Operations

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OCHIN, Inc.

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2000

💼 Consulting

🏥 Healthcare

🤝 Non-profit

Consulting • Healthcare • Non-profit

OCHIN, Inc. is a nonprofit health IT consultancy that partners with rural and community care organizations across the United States to advance equitable, whole-person care. For more than 25 years it has provided access to a shared EHR platform and integrated knowledge solutions, and it delivers Health IT, workforce training, operational/financial consulting, research, and advocacy to improve clinical quality, clinician well‑being, and sustainability for its national network of community health providers.

📋 Description

• Serve as a trusted advisor and strategic partner to the COO, translating organizational strategy into actionable operational plans and measurable results • Establish and manage enterprise operating rhythms, governance structures, executive review processes, and performance management frameworks • Partner with executive leaders to align priorities, remove barriers, mitigate risk, and accelerate strategic initiative execution • Monitor organizational performance and align cross-functional efforts with strategic objectives • Lead special projects and enterprise initiatives on behalf of the COO • Develop and oversee enterprise dashboards, KPIs, operational scorecards, and executive reporting processes • Use organizational data to identify trends, risks, opportunities, and performance gaps • Establish standardized measurement frameworks and deliver executive-level insights and recommendations • Lead enterprise-wide operational excellence and continuous improvement initiatives • Design and implement standardized business processes, governance models, and operating procedures • Facilitate root cause analysis and problem-solving for complex organizational challenges • Lead change management efforts related to strategic initiatives, operational transformation, and new business capabilities • Develop change readiness, communication, stakeholder engagement, and adoption strategies • Build relationships across business units and functions to foster collaboration and alignment • Facilitate executive planning, decision-making, and prioritization discussions • Coordinate complex multi-stakeholder initiatives and serve as a central point of coordination for COO-sponsored initiatives • Evaluate and optimize operational systems, planning processes, reporting tools, and governance structures • Partner with technology, analytics, and operational leaders to mature enterprise capabilities supporting data-driven management • Ensure operational processes and management systems support scalable growth and long-term organizational success

🎯 Requirements

• Bachelor's degree in Business Administration, Healthcare Administration, Organizational Leadership, Operations Management, Public Health, or related field • 10+ years of progressive leadership experience in operations, business transformation, strategy execution, organizational effectiveness, consulting, or related disciplines • Demonstrated experience working directly with executive leadership and driving enterprise-wide initiatives • Experience building and leading performance management, operational excellence, or transformation programs • Strong analytical and business acumen with demonstrated ability to translate data into strategic recommendations • Exceptional executive communication, facilitation, stakeholder management, and influence skills • Experience leading large-scale change management and organizational transformation efforts • Ability to work independently and efficiently from a home office environment • High Speed Internet Service • Work in a distraction free workplace • Legally authorized to work in the United States on a permanent basis at the time of application • Not eligible for employment visa sponsorship now or in the future • Preferred: Master's degree in Business Administration (MBA), Healthcare Administration (MHA), Organizational Leadership, or related field • Preferred: Lean Six Sigma Black Belt, PMP, Prosci Change Management, or equivalent certifications • Preferred: Experience in healthcare, health IT, technology-enabled services, or complex matrixed organizations • Preferred: Experience with enterprise analytics, business intelligence platforms, operational dashboards, and strategic planning processes

🏖️ Benefits

• Generous compensation package • Healthy work-life balance • Opportunity for professional advancement • Comprehensive range of benefits • Remote work from a home office environment • Travel may be required nationally based on business requirements