Senior Product Manager – Contact Center Transformation, Agentic AI Orchestration

🔥 12 minutes ago

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Logo of Ochsner Health

Ochsner Health

10,000+ employees

Founded 1942

⚕️ Healthcare Insurance

🤝 Non-profit

📚 Education

💰 Grant on 2023-07

Healthcare Insurance • Non-profit • Education

Ochsner Health is a comprehensive healthcare system dedicated to delivering health services to the people of Louisiana, Mississippi, and the Gulf South. Its mission is to serve, heal, lead, educate, and innovate in healthcare. As the largest academic medical center in Louisiana, Ochsner focuses on a clinically-integrated research program aimed at improving community wellness and educating future healthcare leaders. They offer a variety of services, including primary care, urgent care, women's and men's health, digital medicine, and specialized treatments such as cancer care, heart and vascular services, transplants, and more. Ochsner also emphasizes community engagement through partnerships, education, and outreach programs, while fostering an inclusive environment. They are committed to accessibility, patient stories, and transparency in billing and insurance information. Ochsner is a non-profit organization and an equal opportunity employer.

📋 Description

• Define product strategy and roadmap for digital solutions • Partner across clinical, operational, and technical teams • Engage with customers to serve as the voice of the customer • Drive product prioritization and detailed product definition for digital products • Interface with operations and technology leaders to ensure digital products can scale

🎯 Requirements

• Bachelor’s degree in computer science, engineering, or other related areas • 4 years of experience working as a product manager or other relevant position • Significant experience in product lifecycle management and working in agile environment • Background in software development or program management (preferred) • Proficiency in using computers, software, and web-based applications • Ability to interpret, analyze, and understand complex data sets • Effective verbal and written communication skills • Organizational skills and attention to detail • Strong problem-solving skills • Time management skills

🏖️ Benefits

• Health insurance • 401(k) matching • Flexible work hours • Paid time off • Professional development opportunities

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