Onboarding Specialist

Job not on LinkedIn

🔥 5 minutes ago

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Ocra

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2018

🏨 Hospitality

☁️ SaaS

🤖 Artificial Intelligence

💰 $1.5M Venture Round - Ocra on 2023-03

Hospitality • SaaS • Artificial Intelligence

Ocra is a revenue management and distribution platform that helps hotels monetize unused parking by selling surplus parking to non-guest customers. Ocra provides an AI-powered revenue management system (RMS) and global distribution system (GDS) tailored for hotel parking, enabling dynamic pricing, channel management, centralized reporting, and integrations with parking OTAs. They also offer a fully managed revenue management service that works with on-the-ground hotel teams and parking marketplaces to optimize occupancy and pricing and turn parking assets into high-margin (70–80%+) revenue streams.

📋 Description

• Own the client’s first 60 days end-to-end, from signed contract through fully live and confident client. • Facilitate the transition from the Account Executive and schedule the client onboarding call. • Review contract terms and explain the billing process to clients. • Pre-fill and review onboarding checklists, identifying location-specific configuration and activation details. • Update location records using internal OCRA tools so the Activations team can activate new channels and access existing channels. • Train clients on the OCRA app, emphasizing reporting. • Collect W-9 and ACH payment information for the Accounting Department. • Maintain proactive contact with clients through their first 60 days, conduct invoice reviews, and explain reporting. • Manage a documented handoff to the Strategic Account Manager and Revenue Optimization Manager after onboarding is complete and stable. • Collaborate with Sales, Implementation, Activations, Accounting, Strategic Account Management, and Revenue Optimization teams.

🎯 Requirements

• 2+ years of experience in client onboarding, customer success, or operations • Strong organizational skills and ability to manage multiple concurrent onboardings against firm timelines • Clear communication skills; comfortable leading onboarding calls, building trust, and translating process details into plain language • Proficiency with Google Suite, including Sheets, Docs, and Drive • Ability to learn and adopt internally built tools for tracking onboarding milestones • Ability to thrive in a fast-paced, remote, results-oriented environment • Ability to identify improvement opportunities and complete them • Tenacious follow-through when clients are unresponsive and go-live is at risk • Must be located anywhere in the United States • Ability to work the 10a–6p Eastern Monday–Friday collaboration window

🏖️ Benefits

• Equity for everyone. Stock options are part of every OCRA offer, at every level. • Fully remote. Work from anywhere in the U.S. • Health, dental, and vision coverage, with Employer Contribution • Paid time off • Unusually broad exposure to sales, activations, revenue management, and accounting • Work that shows up in the numbers • Flexible scheduling outside the 10a to 6p Eastern collaboration window