Epic System Analyst – Ambulatory

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🔥 1 minute ago

🏈 Ohio – Remote

🏈 Ohio – Remote

⏰ Full Time

🟢 Junior

🧐 Analyst

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OhioHealth

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1891

🏥 Healthcare

⚕️ Healthcare Insurance

🧘 Wellness

Healthcare • Healthcare Insurance • Wellness

OhioHealth is a not-for-profit healthcare system headquartered in Columbus, Ohio, dedicated to providing exceptional patient care and a wide range of medical services. With facilities spread across multiple locations, OhioHealth offers comprehensive healthcare services including cancer care, maternity, midlife clinics for women, virtual health appointments, and specialized care for transgender and LGBTQ patients. They also focus on patient education with health and wellness classes, support groups, and health quizzes. OhioHealth is committed to improving community health through various community relations and health initiatives. They provide resources such as price transparency, financial assistance, and patient rights information to enhance the healthcare experience for all patients.

📋 Description

• Support the design, build, testing, training, deployment, and ongoing support of Epic applications • Gather and refine stakeholder requirements, map workflows, and design Epic configurations • Create and maintain specifications, decision logs, design documents, configuration documentation, workflows, and support procedures • Conduct gap analyses for upgrades, regulatory changes, and new initiatives • Support small projects and enhancements related to implementations and upgrades • Participate on project teams and deliver assigned tasks using established project methodologies • Configure Epic records, master files, profiles, rules, security classes, and workflows for approved designs • Develop and execute unit, integrated, and UAT test plans; resolve defects and document test evidence • Validate interfaces, printing, reporting, downstream workflows, and regression coverage • Coordinate release management, environment moves, and downtime procedures • Provide go-live and post-live hypercare, rounding, office hours, tip sheets, and at-the-elbow support • Manage service requests and incidents, meeting SLAs through triage, documentation, and root-cause analysis • Collaborate with interface teams on HL7, FHIR, PDFs, CCD/CCDA, and other exchange workflows • Partner with analytics teams on Clarity/Caboodle extracts, registries, and operational reporting • Support regulatory readiness, audits, privacy/security controls, and ITIL-aligned processes • Design and deliver role-based training and maintain the CareConnect curriculum for the Application Training role • Manage end-user training requests and incidents, document resolutions, identify trends, and recommend improvements

🎯 Requirements

• Bachelor's degree in computer science, Information Technology, Healthcare Administration, or a related field • 1–3 years of experience in system/application analysis, support, or related IT experience; healthcare environment preferred • In lieu of degree, 5+ years of experience in system/application analysis, support, or related IT experience • Experience with Epic applications and healthcare workflows • Strong requirements gathering, workflow design, and testing skills • Familiarity with ITIL, change control, SDLC practices, system governance, and waterfall/agile methodologies • Ability to communicate with clinical and operational stakeholders and managed service providers • Ability to produce clear documentation • Ability to support small to medium initiatives and collaborate with cross-functional teams • For Application Training: Epic Training Environment Build certification/proficiency or ability to obtain within the required timeframe • For Application Training: 1+ year of training environment build or application support experience • For Application Build: current Epic certification or proficiency in one or more relevant modules preferred • For Application Build: 1+ year of Epic build/configuration experience preferred • Exposure to HL7, FHIR, interface testing, reporting, and healthcare data concepts preferred • Prior work in patient access, billing, coding, finance, or clinical operations preferred for relevant modules • ITIL Foundation certification desired but not required • Epic Principal Trainer certification(s) preferred or ability to obtain within the required timeframe • Knowledge of healthcare regulations and compliance standards • Familiarity with cloud computing platforms such as AWS or Azure • Experience with business intelligence and analytics tools

🏖️ Benefits

• Work-from-home arrangement for Ohio-based employees • Great Place to Work Certified™ organization • Supportive, professional environment • Limitless opportunities to learn and grow • Tools and resources to accomplish the organization's mission