Outpatient Registered Nurse, Physician Group Call Center

🔥 22 hours ago

🏈 Ohio – Remote

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⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Call Center Representative

🦅 H1B Visa Sponsor

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👻 Ghost score 10%

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Logo of OhioHealth

OhioHealth

10,000+ employees

Founded 1891

🏥 Healthcare

⚕️ Healthcare Insurance

🧘 Wellness

Healthcare • Healthcare Insurance • Wellness

OhioHealth is a not-for-profit healthcare system headquartered in Columbus, Ohio, dedicated to providing exceptional patient care and a wide range of medical services. With facilities spread across multiple locations, OhioHealth offers comprehensive healthcare services including cancer care, maternity, midlife clinics for women, virtual health appointments, and specialized care for transgender and LGBTQ patients. They also focus on patient education with health and wellness classes, support groups, and health quizzes. OhioHealth is committed to improving community health through various community relations and health initiatives. They provide resources such as price transparency, financial assistance, and patient rights information to enhance the healthcare experience for all patients.

📋 Description

• Provide expert clinical guidance by phone to patients experiencing emergent symptoms • Assess patient situations, ask appropriate questions, and determine the appropriate level of care • Manage a high volume of calls and MyChart messages • Document and communicate patient needs using CareConnect • Provide nursing care to patients and families across the health illness continuum • Collaborate with the healthcare team and represent primary care providers professionally and empathetically • Evaluate and document patient responses to nursing interventions and achievement of outcomes • Revise plans of care based on evaluative data as part of a multidisciplinary team • Delegate nursing tasks to licensed practical nurses and unlicensed assistive personnel according to the Ohio Nurse Practice Act • Participate in process improvement activities targeting clinical quality, customer satisfaction, and financial performance • Perform duties with focus on safety, quality, and efficiency as part of a High Reliability Organization

🎯 Requirements

• Associate's Degree in Nursing (Required) • RN — Registered Nurse — Ohio Board of Nursing • BTLS — Basic Trauma Life Support — American Heart Association • CPR — Cardiopulmonary Resuscitation — American Red Cross • 5 years nursing experience • Prefer 2 years’ experience in a Primary Care setting or similar ambulatory care setting • Strong multitasking skills • Excellent listening abilities • Clinical assessment and sound clinical judgment • Ability to manage a high volume of calls and MyChart messages • Ability to document and communicate patient needs in CareConnect • Must work from Ohio

🏖️ Benefits

• Monday–Friday schedule with no weekends or holidays • Day shift, 9:00am–5:30pm • Full-time schedule of 32 hours per week • Supportive, collaborative team culture • Regular huddles, open communication, and shared celebrations • Opportunity for learning, growth, and process improvement participation

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