Patient Experience Specialist

🕒 June 18

🏈 Ohio – Remote

🏈 Ohio – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

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OhioHealth

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1891

⚕️ Healthcare Insurance

🧘 Wellness

📚 Education

Healthcare Insurance • Wellness • Education

OhioHealth is a not-for-profit healthcare system headquartered in Columbus, Ohio, dedicated to providing exceptional patient care and a wide range of medical services. With facilities spread across multiple locations, OhioHealth offers comprehensive healthcare services including cancer care, maternity, midlife clinics for women, virtual health appointments, and specialized care for transgender and LGBTQ patients. They also focus on patient education with health and wellness classes, support groups, and health quizzes. OhioHealth is committed to improving community health through various community relations and health initiatives. They provide resources such as price transparency, financial assistance, and patient rights information to enhance the healthcare experience for all patients.

📋 Description

• Reporting to the Director, Customer Experience and Hospitality Services • Strategic partner responsible for leading the development, coordination, execution, and management of strategic consulting in support of the care site and OhioHealth Customer Experience Office • Implementation of organizational strategic initiatives, education/training, and continuous improvement efforts to enhance the customer experience • Providing strategic consulting services and expertise in the inpatient, outpatient or emergency department areas • Development and widespread deployment of educational/training programs • Creating, executing, and innovating service/operational excellence standards and best practices • Leading the development and coordination of leadership and workforce symposiums relevant to the organizational experience • Developing comprehensive presentations and status reports for senior leadership

🎯 Requirements

• Bachelor's Degree (Required) • Healthcare Administration, Business Administration, Nursing or related/appropriate area required • Master's Degree preferred • Project Management training/required (PMP preferred) • Facilitation/training required • Lean, Six Sigma and/or Change Management training/ Certification preferred (i.e., Green or Black Belt) • Minimum of 3 + years of relevant professional Experience in leadership, healthcare administration, operations improvement, organizational development, and/or consulting position • Professional work Experience in the training and development profession • Requires large scale project management Experience and training (PMP preferred) • Healthcare and customer service Experience required • Understanding of service, retail and/or hospitality industry best practices (i.e., Disney, Studer) • Public speaking skills and ability to develop contextually rich and visually compelling presentations to communicate complex concepts • Computer proficiency and Experience in the following environments Microsoft Word, PowerPoint, Excel, Visio, Project • Exceptionally strong analytic abilities, with a proven track record of driving insightful findings from quantitative and qualitative data.

🏖️ Benefits

• Health insurance • Professional development opportunities • Paid time off • Access to experience improvement best practices and resources