RN – Call Center

🕒 October 16

🏈 Ohio – Remote

🏈 Ohio – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Call Center Representative

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 20%

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OhioHealth

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1891

🏥 Healthcare

⚕️ Healthcare Insurance

🧘 Wellness

Healthcare • Healthcare Insurance • Wellness

OhioHealth is a not-for-profit healthcare system headquartered in Columbus, Ohio, dedicated to providing exceptional patient care and a wide range of medical services. With facilities spread across multiple locations, OhioHealth offers comprehensive healthcare services including cancer care, maternity, midlife clinics for women, virtual health appointments, and specialized care for transgender and LGBTQ patients. They also focus on patient education with health and wellness classes, support groups, and health quizzes. OhioHealth is committed to improving community health through various community relations and health initiatives. They provide resources such as price transparency, financial assistance, and patient rights information to enhance the healthcare experience for all patients.

📋 Description

• Serve as the first point of contact for patients experiencing emergent symptoms through phone-based nurse triage • Assess patient situations, ask appropriate questions, and use clinical judgment to guide patients to the appropriate level of care • Manage a high volume of calls and MyChart messages • Document and communicate patient needs in CareConnect • Provide nursing care to patients and families across the health illness continuum • Collaborate with the healthcare team and primary care offices • Represent primary care providers with professionalism and empathy • Delegate nursing tasks to LPNs and UAPs according to the Ohio Nurse Practice Act • Assess patients' initial, ongoing, and functional health status • Document nursing interventions and planned outcomes • Evaluate and document patient responses and revise care plans based on evaluative data • Participate in process improvement activities targeting clinical quality, customer satisfaction, and financial performance • Perform duties with focus on safety, quality, and efficiency in a High Reliability Organization

🎯 Requirements

• Associate's Degree in Nursing (Required) • Current Registered Nurse license from the State of Ohio and/or current Registered Nurse license in good standing with a multi-state compact state • BLS certification • BTLS certification • CPR certification • Permanent residence in the State of Ohio • Nursing practice consistent with the Ohio Board of Nursing and Ohio Nurse Practice Act • Ability to assess emergent symptoms and provide clinical guidance by phone • Ability to manage a high volume of calls and MyChart messages • Experience using CareConnect • Strong multitasking skills • Excellent listening abilities • Commitment to exceptional customer service

🏖️ Benefits

• Full-time schedule of 40 hours per week • Monday–Friday schedule with no weekends or holidays • Remote work from Ohio • May need to attend in-person staff meetings at the Blom Administrative Campus 1–2 times per year

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