Call Center Representative, Healthcare

🔥 2 hours ago

🥔 Idaho – Remote

🥔 Idaho – Remote

💵 $30.5k - $43.5k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

📞 Call Center Representative

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Gainwell Technologies

WebsiteLinkedInAll Job Openings

10,000+ employees

💼 Consulting

📦 Logistics

⚕️ Healthcare Insurance

💰 Grant on 2023-06

Consulting • Logistics • Healthcare Insurance

Gainwell Technologies is the nation’s leading provider of digital and cloud-enabled solutions across the human services and public health ecosystem. With a mission-driven approach, Gainwell serves clients in all 50 U. S. states, focusing on improving health outcomes and delivering intuitive, human-centered experiences. Their comprehensive suite of solutions includes Medicaid Enterprise modernization, data analytics, provider services, and pharmacy solutions, all designed to advance the future of healthcare and enhance community well-being.

📋 Description

• Handle high-volume inbound calls from members, providers, and stakeholders • Resolve inquiries related to healthcare services, eligibility, and claims • Escalate complex cases as needed • Accurately document interactions in systems while maintaining quality and compliance standards • Meet or exceed call quality, productivity, and attendance metrics • Collaborate with team members and leadership to improve processes and enhance the customer experience • Complete structured training and onboarding

🎯 Requirements

• 2+ years of call center or customer service experience, preferably in a high-volume environment • Experience supporting Medicaid, healthcare, or claims-related inquiries • Strong verbal and written communication skills with a focus on professionalism and empathy • Ability to multitask, navigate multiple systems, and document while on live calls • Basic proficiency with Microsoft Office and computer systems • Must reside in Idaho • Availability for scheduled 8-hour shifts between 7:00 AM–7:00 PM MST, Monday–Friday • Ability to work in a high-volume call environment with extended periods on the phone • Ability to work full-time, 40 hours per week • Video camera required during interviews and initial training • Minimum internet requirement: 24 Mbps download / 8 Mbps upload

🏖️ Benefits

• Flexible hours • Work-life balance • Continuous learning and career development • Flexible vacation policy • 401(k) employer match • Comprehensive health benefits • Educational assistance • Leadership and technical development academies • Remote work from home