Director, Payroll Analytics – Customer Support

Job not on LinkedIn

🔥 12 hours ago

🇺🇸 United States – Remote

💵 $136.6k - $232.3k / year

⏰ Full Time

🔴 Lead

💝 Customer Support

👻 Ghost score 5%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Oregon Health & Science University Foundation

WebsiteLinkedInAll Job Openings

51 - 200 employees

🏥 Healthcare

💼 Consulting

🍽️ Food & Beverage

Healthcare • Consulting • Food & Beverage

Oregon Health & Science University Foundation is a charitable organization dedicated to supporting healthcare innovation and education. The foundation funds vital programs across Oregon Health & Science University, advancing groundbreaking research in areas such as cancer, children's health, brain health, and reproductive health. Through donations and community support, OHSU Foundation aims to create a healthier future by facilitating access to cutting-edge medical care and fostering the next generation of healthcare professionals.

📋 Description

• Lead the development of payroll analytics strategy, including KPIs, dashboards, and predictive insights • Analyze payroll trends, variance drivers, and cost optimization opportunities • Provide executive-level reporting and insights to Finance, HR, and senior leadership • Translate payroll, timekeeping, and labor distribution data into business decisions with cross-functional leaders • Leverage automation, data visualization tools, and AI-driven analytics to enhance reporting • Oversee standardized payroll, timekeeping, and labor distribution reports • Ensure data integrity, accuracy, and consistency across payroll systems and reporting outputs • Establish and enforce data governance frameworks and reporting standards • Respond to payroll, timekeeping, and labor distribution information requests for collective bargaining agreement projects • Provide data, expertise, and technical support to bargaining teams • Partner with HR, Finance, and Budget teams on implementation of multiple collective bargaining agreements • Respond to union grievances related to payroll and timekeeping • Lead customer support operations for payroll, timekeeping, labor distribution, and payroll reporting • Define and monitor SLAs, KPIs, and customer satisfaction metrics • Implement case management, issue resolution, and escalation best practices • Identify recurring issues and implement root-cause solutions • Drive process standardization, automation, optimization, and continuous improvement • Partner with HR, Finance, and ITG teams on system enhancements, integrations, and upgrades • Ensure compliance with applicable laws, regulations, collective bargaining agreements, and OHSU policies • Lead strategic cross-functional payroll, timekeeping, labor distribution, and reporting projects • Build, lead, and develop analytics, reporting, and customer support teams • Provide coaching, career development, and performance management • Manage vendor relationships and outsourced service providers where applicable • Lead change management initiatives related to payroll, timekeeping, labor distribution, and reporting systems and processes • Perform other duties as assigned

🎯 Requirements

• Bachelor’s degree in Accounting, Finance or HR from an accredited college or university, or an additional 4 years of direct Payroll/HR experience may substitute for the degree requirement, or other equivalent combinations of education and experience • Minimum of 7 years of relevant experience in Payroll/HR wage & hour multi-union environment and timekeeping system experience • At least 5 years in a leadership or leadership supporting role • Strong understanding of federal, state, and local wage and hour regulations • Strong understanding and extensive experience with collective bargaining agreements compliance • Comprehensive knowledge of federal and state regulations and accounting principles applicable to Payroll, Timekeeping and Labor Distribution • Proven experience managing and developing high-performing teams, with authority over workforce changes, resource allocation and cost optimization within a functional area • Strong communication and customer service skills • High attention to detail and strong organizational skills

🏖️ Benefits

• Healthcare for full-time employees covered 100% and 88% for dependents • $50K of term life insurance provided at no cost to the employee • Two separate above market pension plans to choose from • Paid time off - 208 hours per year, prorated for part-time • Extended illness bank - 64 hours per year, prorated for part-time • 9 paid holidays per year • Substantial Tri-Met and C-Tran discounts • Employee Assistance Program • Childcare service discounts • Tuition reimbursement • Employee discounts to local and major businesses