Program Manager – Performance Improvement

Job not on LinkedIn

🔥 11 minutes ago

🇺🇸 United States – Remote

💵 $112.8k - $162.2k / year

⏰ Full Time

🟠 Senior

🔴 Lead

📋 Program Manager

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Omada Health

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2011

🏥 Healthcare

⚕️ Healthcare Insurance

🧘 Wellness

💰 $192M Series E on 2022-02

Healthcare • Healthcare Insurance • Wellness

Omada Health is a virtual care company focused on helping individuals achieve their health goals through personalized support and programs. The company offers comprehensive health management solutions for conditions like diabetes, hypertension, and musculoskeletal health. Omada provides one-on-one health coaching and smart devices to monitor and improve health, creating personalized care plans for its users. Its programs are designed to be accessible at no cost to participants when covered by their employer or health plan, making Omada a leader in delivering quality virtual care that is both personal and sustainable.

📋 Description

• Lead cross-functional improvement initiatives from assessment through sustained results • Partner with operational leaders to prioritize opportunities, define outcomes, and manage scope, milestones, dependencies, and risks • Observe frontline work and facilitate process mapping, root-cause analysis, and improvement events • Test changes, reduce waste and variation, and embed improvements into standard work • Establish leader standard work, visual management, and performance-review routines • Assess workflow readiness for AI and automation and define human and technology responsibilities • Coach leaders and develop internal facilitators through training, coaching, and co-facilitation • Build a Care Teams community of practice • Quantify improvement impact on engagement, member experience, capacity, and cost to serve • Reflect gains in capacity and staffing models and communicate results to stakeholders

🎯 Requirements

• 7+ years of relevant experience in operational excellence, process improvement, or internal consulting, including substantial hands-on Lean experience in complex service or healthcare operations • Formal training or certification in Lean or Six Sigma, with demonstrated success applying these methods • Independently led cross-functional improvement initiatives from problem definition through implementation and sustained results, using strong project-management skills • Proficiency in process observation, value-stream mapping, A3 or equivalent structured problem solving, root-cause analysis, improvement-event facilitation, standard work, visual management, and leader standard work • Skilled facilitation and coaching of frontline teams and senior leaders • Strong operational measurement skills, including baseline development, cycle-time and variation analysis, run charts, and control-chart interpretation • Proficiency with process-mapping and collaborative facilitation tools, such as Visio, Lucidchart, or Miro, and Excel or equivalent analytical tools • Ability to build trust, influence without authority, and communicate clear recommendations across organizational levels

🏖️ Benefits

• Competitive salary with generous annual cash bonus • Equity grants • Employee stock purchasing plan (ESPP) • Remote first work from home culture • Flexible Time Off • Generous parental leave • Health, dental, and vision insurance (and above market employer contributions) • 401k retirement savings plan • Lifestyle Spending Account (LSA) • Mental Health Support Solutions

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