IT Support Specialist

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $34 - $44 / hour

⏳ Contract/Temporary

🟢 Junior

💻 IT Support

🚫👨‍🎓 No degree required

👻 Ghost score 11%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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OmegaHires

WebsiteLinkedInAll Job Openings

11 - 50 employees

🎯 Recruiter

🏢 Enterprise

Recruitment • Enterprise • IT Services

OmegaHires is a full-service digital and enterprise IT staffing firm that focuses on providing both permanent and contingent workforce solutions across various digital and enterprise technologies. The company specializes in UX development with full stack developers using modern technologies such as React, Angular, and Node. js, as well as microservices development utilizing Java, Scala, Go, and SQL. OmegaHires also provides expertise in integration and big data technologies, DevOps for automated CI/CD pipelines, and enterprise IT management including ERP and SAP systems. Committed to "responsible recruiting," OmegaHires uses unique sourcing and assessment methodologies and offers training and mentorship to ensure candidates meet the evolving needs of their clients.

📋 Description

• Provide first-line technical support to internal users • Troubleshoot hardware and software issues • Manage user accounts • Assist with various IT requests • Engage with users through phone, chat, and ticketing systems • Document incidents, troubleshooting steps, and resolutions • Escalate complex issues as needed • Contribute to the overall efficiency of IT operations

🎯 Requirements

• 1+ years of experience in IT support or help desk roles • Proficiency in troubleshooting Windows-based systems • Experience with Active Directory user management • Familiarity with ticketing systems like ServiceNow • Strong customer service skills • Ability to document incidents and resolutions clearly • Experience with hardware and software troubleshooting • Experience with Mac systems (preferred) • Knowledge of networking concepts (DNS, DHCP, VPN) (preferred) • Familiarity with remote support tools (preferred) • Certifications such as CompTIA A+ or ITIL (preferred)

🏖️ Benefits

• Remote work • Contract opportunity • Opportunity to work with a diverse range of technologies • Collaborative work environment