Clinical Retention Specialist – South Region

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🔥 2 minutes ago

🐊 Florida, South Carolina, +1 more states – Remote

🐊 Florida – Remote 🌴 South Carolina – Remote 🎸 Tennessee – Remote

💵 $79.3k - $118.9k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔄 Customer Retention Specialist

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Diabetes Youth Families

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 1938

⚕️ Healthcare Insurance

🔧 Hardware

Healthcare Insurance • Hardware

Diabetes Youth Families is a company that provides wearable insulin delivery solutions for diabetes management. Their primary products, such as the Omnipod 5 and Omnipod DASH systems, offer tubeless and automated insulin delivery for people with Type 1 and Type 2 diabetes, allowing users to manage their condition without the need for multiple daily injections. The systems integrate with continuous glucose monitoring (CGM) devices and can be controlled via compatible smartphones, enhancing the freedom and lifestyle of individuals living with diabetes. With a focus on reducing the burden of diabetes management, they offer financial assistance, support resources, and trial programs to help users adapt to their innovative solutions. The company emphasizes making life simpler while managing diabetes through technology-driven insulin management systems.

📋 Description

• As a Clinical Retention Specialist, support customer retention through high-impact education and clinical consultation. • Conduct proactive outreach to assess satisfaction and resolve concerns. • Collaborate with internal teams and healthcare providers to enhance regional engagement strategies. • Accurately document customer interactions and review engagement data to identify trends. • Maintain current clinical licensure and CDCES certification to ensure compliant, accurate guidance.

🎯 Requirements

• Bachelor’s degree required. • Active, professional clinical credentials required, such as: Registered Nurse (RN) or Registered Dietitian (RD) • 3+ years of experience training and/or supporting insulin pump patients. • Direct experience working with healthcare providers in a diabetes care setting. • Current Certified Diabetes Care and Education Specialist (CDCES) credential required. • Ability to maintain all required professional licensure and Omnipod product certifications. • Demonstrated ability to communicate effectively and persuasively with diverse audiences via phone and virtual platforms.

🏖️ Benefits

• Medical, dental, and vision insurance • 401(k) with company match • Paid time off (PTO) • And additional employee wellness programs