Inbound Retention Specialist - Sales

🕒 May 27

🐻 Alaska, Arizona, +4 more states – Remote

🐻 Alaska – Remote 🌵 Arizona – Remote 🏄 California – Remote 🌺 Hawaii – Remote 🎰 Nevada – Remote ⛷️ Utah – Remote

💵 $50k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔄 Customer Retention Specialist

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Yelp

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2004

Yelp is a platform that connects consumers with local businesses, allowing users to discover and review a wide variety of services including restaurants, home services, and automotive services. It aims to help consumers find trusted recommendations for goods, services, and experiences in their local area, while offering business owners tools to manage customer interactions and promote their offerings.

📋 Description

• Strengthen Yelp’s revenue retention by providing exceptional and timely customer support • Consult and educate current Yelp advertisers • Highlight value by showcasing investment returns through ad performance metrics • Handle escalated clients using strong listening and conflict resolution skills • Exhibit strong communication skills with clients and Yelp employees • Remain organized and efficient in a fast-paced environment • Consistently achieve/exceed monthly goals

🎯 Requirements

• Bachelor's Degree or 3+ years of relevant client facing experience • Technically proficient with computers and information systems • Strong communication skills (verbal and written) • Excel with problem solving and troubleshooting • Experience in account management, sales, advertising, or small business (preferred) • Understanding of local businesses and their importance in economies • Excellent time management and organizational skills • Ability to handle tough conversations (professional) • Ability to strike a balance between consulting and supporting as needed • Willing to receive and implement feedback

🏖️ Benefits

• Medical, vision, and dental • Mental health support and services via Modern Health • 15 days PTO (accrual begins on date of hire and increases with 2+ years of tenure thereafter) • 12 paid holidays, plus one floating holiday and 7 paid wellness days • Up to 14 weeks of parental leave • Monthly wellness subsidy • Flexible spending account • 401(k) retirement savings plan • Employee stock purchase plan • Work from home reimbursement