Inbound Retention Specialist - Sales

🕒 May 27

🐻 Alaska, Arizona, +4 more states – Remote

🐻 Alaska – Remote 🌵 Arizona – Remote 🏄 California – Remote 🌺 Hawaii – Remote 🎰 Nevada – Remote ⛷️ Utah – Remote

💵 $50k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔄 Customer Retention Specialist

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 17%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Yelp

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2004

🍽️ Food & Beverage

🏨 Hospitality

📣 Marketing

Food & Beverage • Hospitality • Marketing

Yelp is a platform that connects people with great local businesses, allowing users to write and share reviews of a variety of services including restaurants, boutiques, salons, dentists, mechanics, plumbers, and more. With approximately 155 million cumulative reviews contributed by users, Yelp enhances the consumer experience by bringing traditional word-of-mouth recommendations online.

📋 Description

• Strengthen Yelp’s revenue retention by providing exceptional and timely customer support • Consult and educate current Yelp advertisers • Highlight value by showcasing investment returns through ad performance metrics • Handle escalated clients using strong listening and conflict resolution skills • Exhibit strong communication skills with clients and Yelp employees • Remain organized and efficient in a fast-paced environment • Consistently achieve/exceed monthly goals

🎯 Requirements

• Bachelor's Degree or 3+ years of relevant client facing experience • Technically proficient with computers and information systems • Strong communication skills (verbal and written) • Excel with problem solving and troubleshooting • Experience in account management, sales, advertising, or small business (preferred) • Understanding of local businesses and their importance in economies • Excellent time management and organizational skills • Ability to handle tough conversations (professional) • Ability to strike a balance between consulting and supporting as needed • Willing to receive and implement feedback

🏖️ Benefits

• Medical, vision, and dental • Mental health support and services via Modern Health • 15 days PTO (accrual begins on date of hire and increases with 2+ years of tenure thereafter) • 12 paid holidays, plus one floating holiday and 7 paid wellness days • Up to 14 weeks of parental leave • Monthly wellness subsidy • Flexible spending account • 401(k) retirement savings plan • Employee stock purchase plan • Work from home reimbursement