Inbound Retention Specialist – Weekend Team

🕒 May 27

🌵 Arizona, California, +4 more states – Remote

🌵 Arizona – Remote 🏄 California – Remote ⛰️ Colorado – Remote 🐊 Florida – Remote 🗽 New York – Remote 🌲 Oregon – Remote

💵 $50k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔄 Customer Retention Specialist

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Yelp

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2004

Yelp is a platform that connects consumers with local businesses, allowing users to discover and review a wide variety of services including restaurants, home services, and automotive services. It aims to help consumers find trusted recommendations for goods, services, and experiences in their local area, while offering business owners tools to manage customer interactions and promote their offerings.

📋 Description

• Help strengthen Yelp’s revenue retention by providing exceptional and timely customer support • Logged into an inbound phone queue for the majority of your day, consulting and educating our current Yelp advertisers • Show clients the value of Yelp by highlighting their investment returns through ad performance metrics • Use strong listening and conflict resolution skills to handle escalated clients • Become an expert in Yelp’s advertising solutions and adapt product recommendations quickly to suit client needs • Exhibit strong communication skills, both externally with clients and internally with other Yelp employees • Remain organized and efficient in a fast-paced environment • Consistently achieve/exceed monthly goals

🎯 Requirements

• Bachelor's Degree or 3+ years of relevant client facing experience • Technically proficient with computers and information systems • Strong communication skills (verbal and written) • Problem solving and troubleshooting skills • Experience in account management, sales, advertising, or small business (preferred) • Love for local businesses and understand their importance in local economies • Excellent time management and organizational skills • Ability to handle tough conversations with business owners in a professional, solutions-oriented manner • Ability to strike a balance between consulting and supporting as needed • Willing to receive and implement feedback • Ability to embrace a fast paced and always-changing environment

🏖️ Benefits

• Medical, vision, and dental • Mental health support and services via Modern Health • 15 days PTO (accrual begins on date of hire and increases with 2+ years of tenure thereafter) • 12 paid holidays • 1 floating holiday • 7 paid wellness days • Up to 14 weeks of parental leave • Monthly wellness subsidy • Flexible spending account • 401(k) retirement savings plan • Employee stock purchase plan • Work from home reimbursement