Senior Clinical Retention Specialist – North (MA, NY, PA, NJ, ME, CT, RI, NH, VT)

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🦌 Connecticut, Maine, +7 more states – Remote

🦌 Connecticut – Remote 🦞 Maine – Remote 🗻 New Hampshire – Remote 🏖️ New Jersey – Remote 🗽 New York – Remote 🍂 Massachusetts – Remote 🔔 Pennsylvania – Remote ⚓ Rhode Island – Remote 🍁 Vermont – Remote

💵 $95.9k - $143.9k / year

⏰ Full Time

🟠 Senior

🔄 Customer Retention Specialist

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Diabetes Youth Families

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 1938

⚕️ Healthcare Insurance

🔧 Hardware

Healthcare Insurance • Hardware

Diabetes Youth Families is a company that provides wearable insulin delivery solutions for diabetes management. Their primary products, such as the Omnipod 5 and Omnipod DASH systems, offer tubeless and automated insulin delivery for people with Type 1 and Type 2 diabetes, allowing users to manage their condition without the need for multiple daily injections. The systems integrate with continuous glucose monitoring (CGM) devices and can be controlled via compatible smartphones, enhancing the freedom and lifestyle of individuals living with diabetes. With a focus on reducing the burden of diabetes management, they offer financial assistance, support resources, and trial programs to help users adapt to their innovative solutions. The company emphasizes making life simpler while managing diabetes through technology-driven insulin management systems.

📋 Description

• Act as an expert clinical resource for complex diabetes management scenarios requiring advanced judgment and intervention. • Deliver advanced, personalized clinical education and training via phone and virtual platforms. • Manage clinical retention quotas assigned for a defined geographic region. • Execute established retention strategies while tailoring engagement approaches to individual patient and regional needs. • Assess and address multidimensional barriers to therapy continuation (clinical, behavioral, psychosocial, logistical, or access-related).

🎯 Requirements

• Bachelor’s degree required; advanced clinical education preferred. • Active clinical credential required (RN or RD). • 5+ years of experience supporting insulin pump therapy and diabetes technology. • Demonstrated expertise managing complex clinical cases and provider interactions. • Current CDCES credential required. • Experience serving as a senior resource or informal mentor preferred. • Ability to maintain all required licensure and Omnipod certifications.

🏖️ Benefits

• Medical, dental, and vision insurance • 401(k) with company match • Paid time off (PTO) • And additional employee wellness programs