Technical Solution Specialist

🔥 21 minutes ago

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Omnissa

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🤖 Artificial Intelligence

🏢 Enterprise

Artificial Intelligence • Enterprise • Healthcare

Omnissa is a tech company that offers an AI-driven digital work platform designed to enhance employee experiences and streamline IT operations. Their solutions include unified endpoint management, virtual desktops and applications, and security compliance, aiming to empower a productive workforce across various industries such as healthcare, financial services, and retail. Omnissa's innovative approach provides secure, cloud-native solutions that adapt to the evolving needs of businesses and their employees.

📋 Description

• Own and manage internal lab environment supporting Omnissa solutions, including Horizon, Workspace ONE, and related platform components. • Perform Day 2 operations across lab infrastructure, including monitoring, patching, upgrades, and issue resolution. • Maintain and enhance Horizon environments across multiple platforms: vSphere / vCenter, AWS Workspaces, Core Microsoft Azure, Nutanix, Emerging platforms (OpenShift, OpenStack as applicable). • Manage and support key Horizon components including: Horizon Universal Console, Unified Access Gateway (UAG), App Volumes, RDSH environments, ThinApp. • Administer and troubleshoot Workspace ONE components, including: UEM / Device Management, Access and Identity services, Hub Services and Connectors, Mobile Threat Defense integrations. • Oversee gold image lifecycle management (creation, maintenance, optimization, and versioning). • Manage application packaging and delivery across lab environments. • Maintain identity and directory integrations, including Active Directory and Microsoft Entra ID. • Administer cloud infrastructure and services via Azure Portal and other cloud platforms. • Support and maintain networking configurations, including load balancing, routing, and security components such as F5, NSX, and firewalls. • Monitor lab health and respond to operational alerts and patching workflows (e.g., ticket-driven updates). • Ensure lab environments remain stable, current, and aligned with latest product releases and architectures. • Create and maintain technical documentation (e.g., Confluence), ensuring accuracy and usability for internal stakeholders. • Partner with Engineering, Product, and Field teams to validate new features, integrations, and architectures in the lab. • Continuously identify opportunities to expand, automate, and improve lab capabilities to increase efficiency and scalability.

🎯 Requirements

• 5+ years of experience in VDI, endpoint management, or enterprise infrastructure environments • Strong hands-on expertise with VMware Horizon / Omnissa Horizon platforms and supporting components • Experience managing vSphere / vCenter environments and virtualization infrastructure • Familiarity with multi-cloud environments, especially Microsoft Azure and/or AWS • Practical experience with Workspace ONE (UEM, Access, Identity) or similar endpoint management platforms • Knowledge of identity systems, including Active Directory and Microsoft Entra ID • Experience with application lifecycle management, including packaging and delivery • Understanding of networking fundamentals, including load balancing, firewalls, and secure access • Proven ability to perform system patching, upgrades, and lifecycle management • Strong troubleshooting skills across infrastructure, platform, and application layers • Experience maintaining technical documentation and operational runbooks • Ability to work independently while collaborating across teams • Strong communication skills and a proactive, problem-solving mindset.

🏖️ Benefits

• employee ownership • health insurance • 401k with matching contributions • disability insurance • paid-time off • growth opportunities • corporate bonus program